Twangale Resort & Spa

All good. Thanks

The lights outside the room were kept on all night which, with glass doors, was a bit bright for sleeping. They should really go off after a certain time or we should be afforded a curtain on the door.

Clean room

Breakfasts were good. Spa was nice, depending on who the therapist was. Very large facility which would be perfect for conferences. Many pools, including the water park across the street!

The restaurant menu is a bit limited, and they did not have supplies for all items on the menu.

Restaurant staff helpful, pool area nice, location good. Room well cleaned.

Check-in, awkward rate debacle, had to pay on site, convoluted and very uncomfortable “what rate were you quoted” scene. Clearly illustrating there were multiple rates and my custom/price would depend on my answer. I found this rude, I am a guest I would like to think I was paying the fair market price for what was provided. As opposed to whatever internet splurged ad I clicked. Additionally this was fueled by a wildly disparate bank rate on the local currency that left me feeling ripped off. Check-in staff were disdainful and condescending around this. Proudly informing me that the booking agent I used was the source of my current awkward discomfort. I don’t know the rates, I paid online and thought it was sorted. I am not a criminal and I don’t know what rate sheet or hotel insider process you want me to know. It was not pleasant. Building where my room was located was very austere tile, some carpeting would absorb more sound. I am a heavy sleeper but I still awoke to slamming doors and voices. Bar ran out of Mosi beers. It is a business lodge, but could be more hospitable, stay felt cold and dispassionate, profit driven.