It was a beautiful location and staff very attentive and helpful; the room was just charming as was the food

Having some more information on how to get to different places from hotel would have been helpful, as well as assistance with booking activities if need help with

rooms and staff was top notch.

the only thing we didn't like was the food. beautiful plates, but not so good taste.

The staff was very welcoming and accommodating. They seem to be reading the reviews and improving the overall experience. The kaiseki dinner was good, and the next day breakfast was plentiful and delicious. The floor futons were comfortable. The town is a quick walk down the hill.

Some of the furniture in the room needs updating.

Loved the private onsen and the mountain view.

Views and room are amazing. Staff very welcoming and friendly. Food was excellent but not if you are vegetarian or vegan. Private onsen was amazing. Loved the traditional pyjamas and evening wear supplied

Very pricey...spent same on one night here as a full weeks accommodation in osaka.

Beautiful surroundings. Beautiful room - the private Onsen was great. Really nice authentic and traditional experience. Friendly helpful staff Delicious and adventurous meal included with our stay.

Unfortunately for us the tatami mats were not a comfy night's sleep!

close proximity to the station - easy to walk back down to the town and first stop on the shuttle bus up. great view and great set up with dining and bedroom.

small pillows

personal service, charming Balinese vibe, amazing food, private onsen, very quiet at night

nothing, it was all amazing

Beautiful hotel and felt very luxurious. very comfortable futons and we loved the open air bath. The staff were lovely and very helpful.

We didn’t enjoy the dinner or breakfast and a lot of food was wasted which was a shame. The kids meal was pretty terrible- cold spaghetti and rice and omelette with tomato sauce on it. It would have been nice to have been given more choice so we didn’t waste so much food. Overall it was not good value and I wouldn’t recommend.

the hotel looks really nice, the private onsen is a big plus; very nice and polite staff; good quality of food; comfortable beds/ pillows ; nice dinner

getting there on foot is indeed a bit difficult when going up breakfast could be served bit later early checkout

The private onsen was fantastic, clean and had a great view. The breakfast and dinner service was absolutely delicious. The hotel staff go above and beyond to make sure you feel like a valued patron.

Room service was quite expensive and very very very tiny complaint was the bottle opener that was provided with the room was extremely dulled out. Was able to request for a new one.

Tranquil beautiful view great food.

This hotel is amazing. unbelievable. Out of this world! you feel like walking in another planet. Super friendly staff. Beautiful rooms with nice views.

Such a lovely time we all enjoyed so much and would recommend we especially adored our server big love from Dublin

Very nice ryokan in Hakone Yumoto, great location - bus stop for Hakone Yumoto station and, more importantly, Lake Ashi is on its door step. Very nice breakfast and Kaiseki dinner served in private rooms. Room is traditional Japanese but overall hotel has many style influences from Bali - as advertised in the name of the establishment. This made us want to both redo the experience of a traditional Japanese ryokan and travel to Bali! Staff are very helpful.

everything was nice.

The food is served in a very efficient way. They have designed the hotel with two floors of divided individual rooms with a corridor in front of them which the staff serve the food. I have not see this before and the way Japan is converting to robots to deliver food. I would imagine that some day this corridor which staff use is replacecd by Robots. Being in Japan a long time and the decreasing population, I found this to be cleaver

The food is mediocre. The onsen is owned by a large company that centralizes where they produce the food. Again, I admiere the efficencny of running the onsen. The food is nothing special, but I found it adequate

private outdoor bath was very nice

rooms were nice but you could tell the infrastructure and materials used in the facilities were clunky and of poor quality. Staff was polite but not well trained, and food was partially undercooked. very few amenities provided (e.g. no slippers in the room, had to carry out own towels from room to downstairs onsen)

It has your own on-sen

The food was not good, even though they said it says traditional Japanese food, their food felt like rubber and its been made before hand and it wasn't fresh. The bed that we were expecting, and it says on the website was tatami beds, yet we slept on mattresses that was laid out on the floor. The floors are not clean, it looks like stained and dirty. The Bathrooms are small and very very dark. They don't clean the bathroom very well. The housekeeping was really bad. There were no chairs inside the room, most of the time you need to sit on the floor. It's not nice to be sitting on the floor for long periods of time. They only provide one kind of pillow, which the pillows are very painful, they are hard as a rock because they put rocks inside the pillows which there wasn't any alternative pillow to choose from. The location is bed, there's no taxi, if you need a taxi you need to book one hour before hand even then there's no taxi that comes at all then you are left with waiting for the bus. the bus arrives every 50 minutes to 1 hour. More importantly we have asked to book Massage on the day of but they have informed us that it's been fully booked and so we have asked to book the massage the following day which they said we cannot book till that day in the morning. which we did, we booked right at 8am, after they have called us while we are out to confirm the booking which they did, and we have answered to confirm the booking. later that night they end up telling us they are fully booked again. when we have a reservation for massage confirmed. I question their blankets. They seemed to be using the same blankets again and again without washing them. The closet space is very very small. Theres constantly no one in the front desk, the concierge is bad they don't give the right directions. When asked to speak with someone who knows English, they still don't know English. You must have a translator app on hand.

The personal hot spring in the room was the highlight of this hotel. Comfortable and convenient. The staff were also really great and friendly.

The dinner menu and food wasn’t great. The idea behind it was fantastic, 10 course menu for each person, but the portions were too big and flavour lacked. In a country that hates not wasting food, they should manage this.