A really nice room. Stylish, spacious, comfortable. A lot to like. Right next to the metro station. Quite close to the scenic lakes, although time for not permit me to visit. Some would be disappointed with the bar being only a mock up. If you need English spoken, this is not the place for you. Nor if you want highly experienced and polished staff. All fine by me, they did their very best to help me with whatever I asked (through a translation app).

A bit noisy. This is a 'cooler' boutique hotel so younger people yelling drunk later at night and soundproofing not fabulous.

Sense of luxury

Security was stepped up when there were a lot of walk ins. Location was convenient and near metro. Breakfast menu was varied day by day.

Everything was good

lovely room, great breakfast choices, very kind staff, great location

I liked everything

Close to the West Lake, the hotel has an inconspicuous entrance and the reception is on the 5th floor. However the room was big, colourful and had an excellent layout. Very clean and everything managed through consoles near the bed. The breakfast seemed fine, although we just had a black coffee. Lastly, the memory foam pillows were fabulous.

The usual problem in Chinese hotels: receptionists are inexperienced youngsters who barely speak any English.

The location was superb and the staff were incredibly helpful. Really good breakfast too

The hotel is well placed and has a very modern hotel and room design. Beds are comfy and the rooms are clean. Breakfast is limited but if good quality, geared towards the core Chinese audience but with some western options. The staff was friendly and helpful. As usual, staff does not speak English, which does not pose a big issue with the translation apps. The neighborhood is busy with shops and restaurants.

The hotel has a wonderful lobby and bar, however the bar is closed until further notice, which is unfortunate if you are with colleagues and want to have a drink to wind down.

top location , just above the subway station ,which is linked main railway station. many shop and restaurant around, walking to west lake.

room is very not comfortable , particularly the internal alley is dark and norrow, hot water not strong enough.

location

breakfast was average. bed was poor. just a thin topper over the mattress. shower gel and shampoo wasn’t very good. importantly, wall are thin, we can hear next doors conversations and whenever the guest upstairs was stomping around at night.

Everything. Staff were wonderful and went out of their way to assist us whenever we asked.

We have no complaints.

The room itself was really nice and spacious, it looked newly renovated. Also the bathtub was fantastic. It was all very clean & tidy!

I did not sleep so well - somehow I heard bass vibrations (disco nearby?). The stuff did not speak English at all unfortunately which made it difficult.. it would be nice if the hotel could provide at least some information in English. Also the breakfast time was only until 9:30.

excellent

Very good hotel, room amazing and location closed to main streets and lake area.

Not possible pay with credit cards, only Alipay or WeChat.

Great place located close to west lake. The staff is very nice and the room is very comfortable! The breakfast buffet is good and always replenish (although it could offer a bit more variety)

Very nice and felt very good, the room was interesting

Little expensive

Great location Friendly staff

Location was perfect, right off the metro line. Breakfast was buffet ad very filling. Clean atmosphere, staff didn't speak English but were helpful and accommodating.