Mandarin Oriental, Desaru Coast

Perfect location the staff is perfect The pool and the beach amazing

The location is very good and breakfast we very good too, along with service.

The hotel and suits are quite tired and need to be updated, some of the decor was worn and not up to MO standards for other hotels I stay at for the same price. A number of activities were not avaiable and this was not shared before arrival, also restaurants we not open - this should be clearly communicated

The location is absolutely stunning and the pool area is just as beautiful as the photos. Staff are friendly and kind.

Unfortunately there is much room for improvement in the service, and it’s simply not yet at the standard one would expect for a Mandarin Oriental. There was no initiative and lots of standing around chatting with the large number of staff servicing the resort. Ordered items were frequently forgotten, despite being confirmed. Chicken was sent in a meal confirmed to be ordered as vegetarian. The food is simply average at best, and there is very limited variety for a longer day with only one real place to eat, and lots of the flavours are very similar. The wine list is ridiculously short and expensive. No one seemed to be able to tell us what was and wasn’t included in the mini bar, we were told many contradictory things by various staff members. At check in we were told all non alcoholic drinks were included only to be told this wasn’t the case and all drinks needed to be paid for but there was no price list available. In the end they honoured the complimentary non alcoholic drinks and snacks as a good will gesture for the misinformation. Our biggest disappointment came at the end of the trip with the private transfer which was arranged by the hotel. Despite explicitly requesting 1 rear facing baby seat and 1 forward facing toddler seat, the driver arrived with a booster seat and a baby capsule which could not be fixed to the car. This resulted in our return to Singapore being delayed by 4.5 hours while other seats were obtained. This resulted in us crossing the border in peak hour, and we subsequently arrived at our hotel well after 8pm (instead of 3pm as planned). This was very stressful and really ruined the day with the kids being so overtired from the late arrival. Everyone at MO was very apologetic but it really was completely acceptable, especially with the driver fake installing the car capsule over and over only for me to have to demonstrate that it remained completely unfixed to the car.

especially the beach, it was private and well maintained.

The air-conditioning in the room started leaking badly in the middle of the night, it took the hotel nearly 15 hours to rectify it, in the end we had to change rooms. we found a centipede in one of the two rooms, unfortunately we had to kill it. Most staff were extremely nice, only one chap in the breakfast hall had a bad attitude towards us, I'm not sure why but he was cold and at times quite rude.