Phāea Cretan Malia, a Member of Design Hotels

The staff were very friendly and welcoming. Amazing daily yoga offerings from Katrin! Staff at the Italian restaurant were amazing with kids particularly Vicky!

We had an issue with our room when we first arrived tainting first impressions which was definitely a shame. The issue was resolved very quickly by staff and we appreciated their attempts to make it better. There were a few things that would benefit from an update as they seemed a bit tired and worn out i.e. bed linens, beach towels, sunbeds.

Struttura immersa in un giardino pluviale estremamente rigoglioso e curato. Cucina deliziosa in tutti i ristoranti, camerieri super gentili e disponibili. Spiaggia attrezzata e comoda, dotata di ogni servizio e staff super disponibile.

Avevamo richiesto o (e pagato) una camera vista mare, ma la nostra aveva una vista praticamente ridotta ad un angolo di 20 gradi. Dopo averlo fatto notare, ci hanno proposto di cambiare camera, ma solo l’indomani mattina, per tanto abbiamo desistito visto che la nostra permanenza sarebbe stata di 3 notti. Inoltre le palazzine dove sono locate le camere sono abbastanza datate, così come il punto mare non e’ assolutamente veritiero rispetto alle foto pubblicate sul sito. Peccato…

Beautifully designed lobby and common space area. Beautiful nature well kept. Staff was warm and welcoming.

Its sort of wannabe white lotus if you know what I mean but far from there (not that we expected that to say in advance). Rooms vary in quality and location significantly. Our garden view room was overlooking kids playground with not more than 2 meters of space from the room. At the end we never sat at the balcony. Kind of awkward to get out of the shower and think whether kids will see you naked. Also bit humid, not superb smell in the bathroom. Far from 5 stars quality despite decent size and nice design. Its located in quite a terrible place of Malia (we knew that so no worries; had rentacar and planned to drive around in any case) and hotel restaurants are very nice looking however food quality is just not there for that price. It would be silly to spent these euros in the hotel whereas you can ear far better food and drinks in Elounda or Agios Nikolaos. We pretty much ended up dining out every single night. Also some stuff are just crazy like having no water daily delivered to the room (or you can get it but for extra charge) and having store that sells it but that is open only for cpl hours per day so you get forced to buy bottles at the bar for 4-5 euros. Or like 4 eur espresso and 10 eur glasses of wine and 15 eur aperols. You just start hating the environment with these prices after cpl days regardless of the fact that it looks nice. Beach looks beautiful but waves made it pretty much unswimmable. I read that before I thought that It cant benthat kuch of a problem but it is. You technically cannot swim in the sea if there are waves.

Nice family hotel staff friendly

I feel like the property was advertised like more of a farm to table, small, boutique vibe than it actually is. It is a large family hotel with one special restaurant but website it definitely misleading.