The room and location superb

Breakfast very overpriced

I loved the history, architecture, and retro vibe of the hotel. The location was on the bund and walking around was easy! The hotel was rich in detail, and Lili, the manager, arranged a tour for us in the morning. The staff were lovely, kind, and attentive.

I wasn't informed upon booking that the amenities like gym, spa, sauna, museum, terrace, Cathay room, jazz band, and business centre. We felt like we were charged the full price for the stay and provided with none of the amenities. Lili did her best to make us feel welcomed and show us the facilities, but the point of our stay was to pamper ourselves and enjoy the hotel offerings. I'm 7 months pregnant, so this is one of the last times I will be able to do this sort of thing for a while and we were disappointed that we paid so much and nothing was open. The hotel was operating on a skeleton crew due to the Covid outbreak after the government swiftly rescinded all restrictions, but none of this was expressed upon booking. It felt very much like a money grab because our stay occurred two days before Christmas.

Great front desk service. upgraded our room free of charge and very politely escorted us to where the elevator is. The room is really big and very pretty. I really like the bathtub and the four-poster bed. Classic and comfy. Booking is very convenient.

It's a bummer u hav great front desk staff but judgy reservation staff who answer calls impolitely. I was making a call to inquire if the Terrace restaurant is open or not so we can see the view while dining. The girl mentioned that the Terrace is not open but the Chinese restaurant is. And if we want to see the ocean view so much, we should hav booked the ocean view room. That really hurts my feelings a bit even before I hav checked into the hotel. A bone to pick on the cleanness of the room. the chandelier above the bed seems to be unclean for quite a while. it's visible that there r some dust bunnies. I was a little afraid that the dust will fall into our mouth while sleeping.

I stayed at this prestigious hotel on my special day and it exceeded my expectations! I booked an executive king room with lounge access. There were a group of people checking in the lobby when I got there but because I booked the executive room, they took me to the executive lounge for check-in which was very pleasant. The staff and their service were excellent. I want to commend Stevie, the hotel manager, as he was very helpful and made my birthday stay really worthwhile. I super love my room. It has a huge bathroom, a tiny walk in closet, and a huge bed! I made the right choice and indeed, found some peace, hassle free stay. <3

The pool is kinda hard to find and surprisingly, tiny. As it is tiny, they limit the access to 8 people at a time. However, if you get there at the right time, you may be lucky to have the pool to yourself. I got lucky! :P

I have stayed here several times, and the staff is always phenomenal. This weekend I rented a suite for my birthday. I hosted a few friends for after dinner drinks, Lily and Stevie were so wonderful in helping arrange everything. The rooms are comfortable with fantastic Bund views.

Nice atmosphere, very friendly staff, outstanding service.

The room, service and breakfast were excellent.

The Jazz bar is not good enough. It needs updating. While the rest of the hotel is charming in line with the 1920s style, the Jazz bar is just tired and old. It was no surprise that it was virtually empty.

The hotel of course is very historic which was attractive.

I think the price is very high for what is provided. There was no view.

Loved the history of the property and the fact that so many features from the 20’s era have been preserved, kept or restored.

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Ambiance is awesome Jazz club is amazing Staff at Concierge are very kind and helpful

Deposit issue with this reservation. I was required to prepay in the beginning while my booking was free cancellation until one day before, which is not acceptable. Less communication, when I called the hotel one day before, they told me I don’t have to pay in advance anymore but nobody inform me. Because of the high occupancy, there’s an issue about late checkout. Staff at the front desk rejected my request without further help until I asked to speak with the manager. Golden lounge was okay but not really worth it, cocktail station is a disaster.