Guest House Ela

Staff specially the lady at the front desk

Nothing

Super spacious and clean. Quiet but central. All the necessary amenities.

Nothing it was great.

The location is very good. Close to restaurants and to the gondola ski lift. The staff is amazing !! Boriana from the reception was attentive and helped us with great flexibility by allowing us to stay beyond the planned time and use the hotel facilities, all with a smile and professionalism. 😊

Small things like Minor maintenance issues.

- Close to city center and gondola - Nice staff, they are open to help you, offered to change our room for free because the internet wasn't working in the initial one. - Beds are ok - It's good that you can park inside, makes things easier.

- Leaky bathroom, the floor will be wet all the time, can't be avoided. - Old furniture & worn down sofas. - Some items broken or not working like nightstand handles that can hurt you - Boiler temperature can cause severe burns if you mistakenly move it 1mm more to the left while you shower - Sound insulation is non-existant, both inside the rooms and outside. In most rooms you can clearly hear your neighbours and the hall as if people were inside your room. - Because of above, there is no bathroom privacy, you can literally hear everything that's going on in the bathroom from anywhere inside the units. - Shower cabin has mold, i don't think that's healthy or would be approved sanitation wise. They need to ditch cabins and start building walk-ins.