The location was good and the staff was friendly too. welcomed warmly at the arrival and the person in charge of our room Ajith, was very helpful and friendly

Room was okay but seems like not that of good maintenance. Hope they could look into that.

A great stay we ever had, Ajith and his crew gave us a very supportive and friendly service. The breakfast was amazing.

breakfast

no WiFi & bathrooms have bad odor

everything!

Environment

They don't have hot water and restaurant Facilities as shown

Room was good, Hotel look was ok inside Staff was ok

10% Service charge added not mentioned while booking online. Hot water took so long to come. Restaurant was closed. Two single metress used for king bed which was uncomfortable. Towel provided was bit dirty. Not actually a 3 star hotel

Very friendly staff, clean and clear rooms.

The location is near Nuwaraeliya City Center and there are many places to eat outside. Very close to Gregory lake, Victoria park and other couple of places. Breakfast is also ok. TV Provided.

Staff not helpful. The hotel is rated as 3 star but not star class. The hotel is not maintained well. Bathrooms are clean but do not maintain well.Heaters provided upon request but not sufficient heat to heat the room. Tea/Coffee/water need to be requested time to time because hotel staff are not attended to the same. Pillows / bed sheets are also not in good quality. The floor carpet is not clean enough. Bathrooms are not maintained well. Hot water takes too long to come out (more than 5 mins after shower on). We had to ask for the toilet papers otherwise it would not be provided. No sufficient staff to cater to the guests. Toothpaste/ Toothbrush/ hair dryer and other bathroom amenities not provided as mentioned in the booking.com. Overall it seems the hotel staff is not well organised to adhere to the booking.com policies. Not recommended to the people who are looking for a beautiful comfortable place.