I like the villa that I have booked. Rooms are spacious, private pool by ourselves. Service by the front desk and room service are great, staff are friendly and helpful. In house massage services are great too.

Cleanliness of the room need to keep up. Breakfast was not as expected good, may consider to improve in term of choices, taste and portion. Not much of activities can do as the only place, business at Plaza Lagoi is not recover yet.

really like the vibe of the hotel that makes us feel relax for the whole trip. Really like the Whatsapp prompt reply, they will get back to u within few seconds!

i booked 3 rooms but my room is the only that suddenly jump out of electricity in midnight. i felt super hot at about 3am so i wake up and check what’s happening. me and my friend walk until the reception to have someone to check for us. Luckily the electricity back as usual after the staff press on something

Value for money - villa, location, food, staff and available activities. Hoping the shopping center will reopen, it will be perfect!

Mosquitoes/bugs at night

The resort, villa room and everything else is good. We love the privacy it provides and the little pool with jacuzzi. It felt exclusive. In-room massage is really great!

The food taste can really be better…. Presentation was fantastic though.

Quietness, literally not hearing any of our neighbours unless in the open area, and not to forget, the huge bathroom and comfortable bed. Nice and laid-back environment to stay away from city-life.

I feel that service staffs need to engage more. Concierge: Not providing the right information regarding the closure of the mall and nearby activities - was limited, hence, one of our objectives was missed. The request for early check-in (2 months ahead) was rejected at the presence and waited for two hours in the lobby. My baggage was also placed outside the room, while the rest of the other customers were taken inside the room. Room: I booked a 2A2C with an additional bed, then the room was arranged with only two dining chairs, and every morning's breakfast missed out on a set, Private Pool: The private pool and as well as the public pool, the last step from the bottom is slightly high to reach back to surface. Okay, maybe I did not grow long legs and has no strong arms. So, let's just say... it is recovering from the Pandemic. Hope to see improvement on my next visit. :)

Ambience is good.

Pool-water not so clean. Infected with ants. Insufficient cutlery and kettle too small. Many lizards and other pests around. Breakfast is poor with limited selections and is served cold (hot food items). Smelly bathroom caused by drainage system.

A great place if you’re looking for a quiet getaway from the bustling tourists. We stayed for 3 nights and enjoyed ourselves. The staff were impeccable and we throughly enjoyed our stay there. The food was great for our palette and just a tip, order the Indonesian dishes instead of the regular American breakfasts, after all you’re in Indonesia. Will definitely return!

NIL

the staff

poor management and upkeep of property

the privacy

I got 4 insects bite on my body after sleeping for 2 nights and the bites are swollen and itchy which makes me wake up in the middle of the night

The private pool was clean and fantastic. The room within the villa was great with direct access to pool. Bathtub was great. Food was surprisingly ok even if lacking in variety. We really enjoyed the satay, beehoon, fried rice, etc. Usually the serve the food very fast. Price is just right - not too cheap and not too expensive. We ordered a tonne of stuff from in room dining and generally enjoyed it. This is important info becauwe there is nothing else nearby. If the food here was unbearable, you are going to starve.

The toilet could have been better maintained. We saw stains when we checked in and had to request to change rooms. The other room wasn't much different so ended up biting the bullet on the toilet. Generally the facility needs some TLC. Inroom dining menu is very limited. The tea and coffee were so bad. The instant coffee is better than the coffee in the inroom dining menu. There is also no grabfood yet in bintan. There are no good shops nearby also, except for one food court, which is very average. The biggest problem for us during the stay were bats. It is nightmarish situation almost renders the area in your villa that is outside the room pretty much unusable. In the evening and night time there are bats constantly flying over your head inside the villa. It is not one stray bat either. One morning we saw about 10 bats in the villa. Scary stuff. In the morning they usually go away but the entire villa is filled with bat poop, making the space unusable. When they clean the room, they do a good job of cleaning the bat poop. But until then, you gotta find alternative options to sit in the living space. We were constantly watching out for bats or bat poop when outside the room. I am adding a photo of the bat situation to make people better prepared for what to expect. Viewer discretion advised. If you are ok to manage this and ok with limited (but generally good) food, then this place is great for the swimming pool and generally nice room, staff.

Rooms were very large and clean.

Nothing

Great and friendly staff

Breakfast choice and taste, less amenities and food around

If you want to relax and just chill, this is the hotel for you. The place is quiet and relaxing. The villa is clean and tidy. The staff and the receptionists were very nice and accommodating. It’s very near to Lagoi beach and plaza. I walked around alone and it was safe. There are also a mini mart and restaurants around the hotel. It’s very near to the ferry terminal too! You don’t need to worry about hiring a private taxi for pick up from the terminal and drop off because the hotel will arrange for you for free! And oh boy, the breakfast they served me was 👌🏼👌🏼👌🏼.

I couldn’t lock one of the doors and there’s no cable TV service 😭

Spacious villas, private pool, dining area, powerful rainshower, tasty breakfasts (the hotel always gives us a savory/sweet extra side dish we didn't order), super friendly and helpful staff. Much privacy for guests. Lots of greenery in the resort. Great location, just two mins from Lagoi Bay Beach.

The toilet bowl was way too tall 😅

love everything about it! the room, the pool, the tub, the service. its quiet and covered so very private from neighbours eyes eventhough you can hear them.

only the mosquitoes! please remember to bring all the insect repellent you can.

- Friendly staff - Clean room - Offers free transport to and from Ferry Terminal - Offers reasonably priced private driver for tours - Villa is really nice

- None

Friendly staff and clean rooms

limited food options available around and in property

The staff were very friendly and always tried their best to assist us. 10/10 for the staff.

Breakfast was not up to standard, and there was bat droppings on the floor every morning. We had to ask them to clean it up for us every time, but the staff was very pleasant about it. Pool water was definitely too cold to swim in but that could also be due to the rain. There was no hot water in one of the rooms and the light in the shower area was not working. The hotel and it's concept was very aesthetically pleasing but not well maintained.

I like everything about Kamuela! This is my 3rd visit for honeymoon and they even decorate our room for newlywed couple 🥰🥰

The staff are friendly

The mouse quite annoying