Even though the hotel does not have the best beach in Cancun (few palm trees), it was cleaned every morning and the color of the sea was breathtaking. The staff was amazing, literally everyone did their best to make guests satisfied - entertainment team led by Antonio, bartenders, baristas, waitress, cleaning lady, etc. The food was delicious with every day's variety. In general the hotel has friendly atmosphere and we can only recommend to everyone.

We were accommodated in 2-room apartment which was split by locked door and in the other part, we had quite noisy neighbours. Apart from this, the room was gorgeous - very big and super clean.

La vista es hermosa

…..

The view from the room; very friendly staff. The food from the restaurants was very good. The choice from the buffet for the breakfast and lunch was satisfying.

The facility is a little bit old. It was freezing in our room when we arrived (11,5 degrees Celsius) and turning the heat up to 30 did not change anything. WE had to stop it completely and keep the window open to warm up the room.

Staff fantastic. Great view from room. Restaurants good…especially the Asian Hakka & buffet was nice. Fantastic massages at their spa…although the steam room & dry sauna too hot to use, and jacuzzis were cold. Fantastic beach.

Could feel the plastic mattress covers in the bed…although comfy it felt like dleeping on a child’s cot, The pool was too cold to comfortably swim/lounge in, so didn’t use the swim up bar at all.

Boa piscina e ótimo trecho da praia, não tão concorrido. Quarto amplo e confortável. Bom chuveiro. Wi-fi eficiente. Um ótimo restaurante, Almar e um bom, oriental. Café da manhã farto. Bar da piscina bom, comandado por José. Funcionários bem solícitos.

O restaurante maior, com buffet poderia ser melhor. Um dos elevadores do bloco 3 deu problema comigo 2 vezes. O vinho servido no Almar poderia ser melhor.

It was not busy at all, at least it felt like it - we always found space in the restaurants without reservations, a place at the pool or at the beach. The staff was very attentive and nice, no arrogant behavior ever! Also, the room service was super quick. We had luck with the beach and the water, it was turquoise and no seaweed at all! Furthermore we really enjoyed the evening entertainment Programme and the sushi restaurant, especially the humorous chef.

The cleanliness of the bathroom facilities and pools could be improved. Also, the preparation of the cocktails. We were not aware that we needed another bracelet to get the “good” alcoholic beverages, but considering how much we already payed for our stay it felt a bit inappropriate to add up for better alcohol. Another minus was the staff at the pool bars - around lunch time and noon the waiters were quite busy so we went to the bars directly to order, but they didn’t seem to like that and consequently didn’t react as politely also expected to our wishes. Nevertheless it was a minor thing compared to the rest of the super friendly staff we experienced there.

Property is small, clean and friendly. Drinks were fine, but not strong, which is what you get in an All Inclusive

The food was mostly Mexican and was not appealing.

Great stay! https://youtu.be/It1UlWEqWbU

I wish they had more entertainment for the kids