This hotel has definitely matched my expectations. My room was spacious, sparkling clean and comfortable. The city center is just five minutes away on foot. All the staff members were courteous and really helpful by giving me all the info I was in need of. In particular I would like to spend words of appreciation towards the lady working at the front desk. She has been extremely welcoming and nice. She even offered me a typical local dish. I felt myself at home. I definitely recommend this hotel to all travelers reading my feedback. If I have the chance to visit Shangri-la again in the future I will come back to this hotel for sure.

It was a pleasant stay.

There wasn’t a particular problem. Just don’t expect anyone from staff speaking English, for the same price you find Tibetan style hotels just around the corner with breakfast lunch and dinner options , amazing staff, English speaking people and offers for trips. I mean, not a bad hotel, but for Chinese customers.