Location, facilities and cleanliness

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nothing

Property was amazing, had everything in like a home from home. Very happy.

The property was fine but the pool area was not for a family with kids. The children got asked to be quiet afew times whilst enjoying themselves in the pool, they weren’t being naughty just excited. For this reason we only went to the pool twice.

Parque Santiago 1 was exceptionally clean and well looked after, although it should be with every one being charged at least €2.50 per sunbed plus €1 extra for a mattress (optional). The location is perfect, and the pool bar is great with great service.

THIS ROOM AND THE SERVICE LETS THE PLACE DOWN. The furniture on the balcony was disgraceful. There was mould in the en-suite bathroom. The room smelled fusty and old. There was hardly any sun on the balcony at all, so it was difficult to dry damp towels, etc. We only had 1 change of towels and bedding after 7days (but only because I asked why we'd not had any by the end of the 7th day) These were brought to us and dumped in the lounge area, some still in original packaging they'd been bought in. The housekeepers hadn't even changed the bedding or taken out any old wet smelly towels. We only had 2 tea towels, by which, after 7 days of drying pots, stunk wicked and fusty. I know this was a self-catering apartment, and I expect to have to clean up after myself. I have stayed in many places, self-catering accommodation, but never have I had the linen dumped in the room and not taken out the old mucky linen. We stayed 9 nights and this could have been managed far better with this being cleaned and changed half way through our stay!