Gialel Pisa Guest House

Location was excellent

No Tea coffee facititys

Posizione perfetta per visitare Pisa. Attenzione alle zone ZTL per chi arriva in macchina: presso la struttura sarà poi possibile fare il ticket per il parcheggio e per l’accesso alla zona ZTL. Per entrare e uscire dalla struttura nessun problema, avendo le chiavi a disposizione. Host gentili e disponibili.

Nulla

Posizione eccezionale. Balconcino valore aggiunto alla camera

Solo un lievissimo disagio, ma veramente lieve, di avere il bagno privato fuori dalla stanza

Started off really well; we were let in on time and offered cold water bottles, and after a short wait we were given our room keys at 11:45, way ahead of check-in time which was great. We asked if there was an iron, they gave us one and told us we could keep it which was really useful. If that had been the extent of our dealings with the staff until check-out we would have had a really pleasant stay. Room was clean, larger than the pictures suggest, everything worked properly, no issues. Didn’t have a kettle in the room, we enquired about that, the owner told us to use hot water from the bathroom tap to make our coffee; incredible advice from an Italian, wonder if he makes his own morning espresso with his bathroom tap?? The owners seem confused about whether they want to be running a hotel, a guest house, serviced apartments, or a hostel, so what you end up with is essentially the worst of all worlds. Needless to say the shared lounge area mentioned in the listing does not exist (which is where we expected a kettle to be), and there are no Do Not Disturb signs provided, so expect to be hassled constantly throughout every day of your stay.

The staff ruined this trip. They woke us up shouting to each other in the hallway at 7.30am, they then woke us up again at 9am banging on our door and attempting to enter. They woke us up a third time banging on the door at 10am, then while we were getting up they came banging on the door again. I opened it a crack as we were half-dressed and found the male owner wanting to come in to clean the room. I’ve never stayed anywhere where housekeeping are banging on your door at 9 in the morning, let alone THREE TIMES before 11am. I told him we did not want any cleaning throughout our stay and did not want anyone coming into our room. 10 minutes later we had someone banging on the door for a FOURTH time, a girl saying "a man needed to come into our room with a pole for the window." Again I told her no, leave us alone, we do not need a man with a wooden pole, this is ridiculous. Needless to say the following day someone let themselves into our room, solely to make our beds and fold up the (dirty) shower mat and put it in the shower, just for us to take back out again, completely pointless. We had our room for less than 72 hours in all; in that time, the staff entered our room twice and attempted to enter on another four separate occasions. That’s six times during a three-night stay. The hallway was also very noisy, and they were always up and about at the crack of dawn outside our door, so we woke up exhausted every morning. They also failed to book us a taxi to the airport and then left us standing outside for 10 minutes buzzing the doorbell when we came to collect our luggage, causing us to miss the bus to the airport. If the owners hadn’t been CONSTANTLY creating problems for us every single day, we would have had a lovely stay.