goede ligging, stilte ‘s nachts

niet eenvoudig om binnen te geraken (een poort en 2 deuren)

Konum muhteşem. Ortaçağ İtalya’sını merak ediyorsanız tüm atmosferi ile iliklerinize kadar hissedeceğiniz bir yer. Mekan şehrin dokusu ile bütünleşik. Benim şahsi beklentimin çok üzerindeydi. Çalışan Francesca çok güler yüzlü ve çok yardımcı. Diğer online ilgililer sorulara anında cevap veriyor. Benim için müthiş bir deneyimdi, teşekkürler.

Şehri bilmeyen birisi için bulması kolay değil. Ben hiç zorluk çekmedim, şansım fazlasıyla yaver gitti. Ama bu kadar şanslı olmayabilirdim.

no

la camera

Tutto

Tutto

Die Fotos sind irreführend. Sie entsprechen NICHT dem Zimmer. Die Treppe zum Zimmer ist sehr eng (Wendeltreppe hinab), so dass es schwierig ist, eine Tasche oder sogar einen Koffer ins Zimmer zu bringen.

Location

WE GOT LOCKED UP FOR 2.5 HOURS and we’re told by the owner that it was our own fault and did not get any kind of refund from them. €130 was overpriced even with a working lock. I gifted my boyfriend a night in Perugia for his birthday. After a nice pasta cooking workshop, we wanted to put the pasta in the apartment and head out for dinner and drinks. Only, the lock of the apartment was inferior and when we wanted to head back out, the door was locked. We had left the key on the other side of the door and figured it had perhaps turned locked. The door was a hassle to open before and the key looked old like a vintage treasure box key (owner said it was new). We called the manager for help and she was busier arguing with us about how we did this and saying it was not a hotel with 24/7 service, than helping. I explained we did nothing but close the door in a normal way. She finally managed to get someone to open the door from the outside. Only, when this person arrived it turned out the lock was broken. He couldn’t open the door with the key and started banging on the door (see photos, can’t upload video but happy to share). After two hours and an additional technician at the scene, they broke the lock and got us out (see photo with broken lock). All restaurants were about to close so there was no use to going out anymore. Moreover, it was very unsafe. We were on the 5th floor and there was no way out apart from jumping 5 stories from the window. They offered us an alternative room which was about 1.5meters by 2 meters with a bed of 120cm wide and 190cm long. My boyfriend is 2.00m so that didn’t work. (See photo) We stayed in the room with the broken lock as there was nowhere else to go. On the phone I asked for a solution: maybe we can stay an additional night free of charge to still enjoy Perugia, or discuss a refund. The manager said it was full and that Booking.com had to decide on the refund.

Some useful information: Correct entrance address: Via dei Priori 39 (You are facing Osteria Priori and there is a narrow street between the summer terraces. There is written Officine fratti on the gate.) Correct phone number: +39 320 890 6526 (I don´t know her name as she doesn´t write it anywhere) No. of stairs (my room was Ercolano): 85 (18+40+14+13) Bathroom: no shampoo, no conditioner, no toiletries, no bathrobe, no fridge, no cleaning products and one very small trash can Note: 1) food not allowed (yes, you are reading correctly) 2) there is only a rain shower Then I was in the city at night, just reading the reviews and saw a review where a lady wrote that she found the main door closed at night and had to sleep at a different place. Nobody explained me what I should do when happens something like this (because you don´t have the key from the main door). So, good luck, guys...

The worst experience in my 16 years of traveling. I received a message on Booking on Thursday at 11:00 AM if I can send them a phone number with WhatsApp. My saved phone number on Booking doesn´t have WA, so I sent them one with WA at 11:04 AM. It is 4:30 PM on Friday. I am already on the train, writing a text message to them than I will arrive in 1 hour if they can send me the instructions for self-check-in. No reply. It is 4:56 PM on Friday, exiting the train, writing them on Booking if they can send me the instructions. No reply. It is 5:44 PM on Friday. I am there in front of the gate (Via Antonio Fratti 14). Ringing, no reply. Calling them…and just now I understood that the phone number from booking (+39 075 966 1046) it is not working!! First I thought that just something went wrong and I tried to call this number 4 x more times. No reply. Luckily the gate was open. I decided to enter (didn´t know where to go) and see if I can find someone. I found a very nice guy named Sherif. He was just about to leave but helped me to call the lady and to collect the keys. Anyway, the 1st call that Sherif made: she told him that she sent me everything on WA. I showed him my WA that I didn´t receive anything. 2nd call: She said to him that she couldn´t find me on WA. I showed him my booking that I sent her the correct number and she didn´t reply. Then she wrote me on WA all instructions at 9:08 PM on Friday! Ridiculous!!! I really don´t know what I would have done if I hadn´t found Sherif there… She had my 2 x phone numbers. Even if she really couldn´t find me on WA, she could send me a normal text message with all the instructions. It wouldn´t make her poor. Or write me a text message that she can´t find me on WA, I can reach her on this number. You are waiting for a guest who has your wrong number from Booking and you are not even trying to reach me. She lives in Naples, so you can´t ring her from downstairs. And she didn´t even apologize.

It is located right in the historic center

Getting to the apartment is neither convenient nor easy to find. Not convenient for people with luggage. I unfortunately had a large suitcase with me, and between the long stairs and strict check out, this was not a pleasant experience. The concierge is helpful, but the instructions provided to me where not accurate, mainly the room name - ended up wandering in the square and the building trying to locate this room, turned out the room name is different from instructions. A very unnecessary hassle for people like me who were passing by and every hour counts.