The room was clean

The variety of food is not enough The idea of not having drinking water or mineral water ,we have to use used glass bottles even when I bought water & I pay it it was glass and not plastic,the hotel was obsessed of the idea of not using plastic ,even the straw was made of wood what reflected the taste of the juice or the drink.

The place is very clean, and very quiet. Serene and calm design and furniture, modern and minimal and earthy. Perfect for a vacation of relaxing and unwinding. Food was absolutely great, for breakfast lunch and dinner. Great quality, and for really affordable prices. Great variety too.

We had bad service. The staff seem to be undertrained or not trained properly. They weren’t friendly or hospitable. There was also a lot of grouping of staff at times that just give a highly unprofessional vibe.

The room and the pool services such as food and beverage and shisha.

The indoor restaurant is smelly, no green area.

I was impressed by the cleanliness and quietness of the place, the kindness of the staff, and their quick service, especially the reception staff, Bahi, and Sharif. I advise everyone who wants to spend a more than wonderful vacation to choose this hotel.

Foods are great. Facilities are great. And also environmental awareness is very great. Staff is very good. I enjoyed staying there. Thanks for everything. I strongly recommend staying there.

I could not find anything to complaint about.

I love that it was high class individual adults and not kids. And the professionalism of the hotel staff and concierge made me feel that I was in Europe or in Dubai.

The food at the restaurant could have been a bit more nicer but it was okay and the mosquito problem at the restaurant was unbearable.

The room was exceptional!!!!

The location is perfect, staff are so kind, you feel very safe in the whole of el gouna, will definitely not be the last time I visit.

What a fab hotel! From the second you arrive it just feels utterly relaxing! We had the best time! The rooms are sp comfortable and big, the food fantastic and great to see so many healthy options, the spa, the grounds, the pool - beautiful! Most importantly, the staff!! So lovely!

The only thing that needs vast improvement is the gym. For such a large spa and a hotel that attracts such a large wellness clientele, the gym is really poor. It's style over substance, the equipment is really minimal,there are no mirrors, water, bikes, and a really small selection of equipment. It's tiny too so I would really recommend this is reconsidered as it is the only drawback from the hotel.

Casa cook was incredible! The hotel has a very special vibe, staff is extremely friendly, food and restaurants are great. We were in a junior suite room with sea view and it was just incredible. Private pool with easy access to the beach. Extremely clean and thought-through. The breakfast area is very chilled with a bar and a screen for movie screening at night. The pool is wonderful to spend the day, eat and have a drink. It’s kite surfing friendly (storage, Duotone school right by the hotel) and very well located. Bahi at the reception is super friendly and helpful. He helped with all bookings and recommended lovely places.

Absolutely nothing!

Clean, suite came fully equipped.

location is a bit far from downtown, however, reception staff were excellent in sorting out transportation anytime.

phenomenal place!

nothing!

Just loved it here. Going back with some girlfriends! Loved the vibe - Sam the DJ by the pool (loved his music) - the food was amazing, especially the bediun night and love their intention to become net zero - the masseurs were excellent - the facilities are fab - love how they got people to play volleyball on beach one day - love that it's so relaxing and friendly but equally calm - all so good. Overheard conversation by owner of El Gouna one day, who was sitting near to me, and was impressed at his apparent commitment to protecting the local environment.

Just a couple of few things which were minor - hairdryer in rooms are impossible (heavy, on a short cord and you have to press button down continuously - clearly not designed by a woman!) - occasionally some things were forgotten when our room was cleaned - and they could really do with a woman on reception to complement the male receptionists, who were great but perhaps not over welcoming or could speak great english.

Relaxed and chill place for a couple of nights. We spent a week here, doing lots of diving excoursions and a trip to Luxor. The hotel is very nicely but basic decorated, rooms are spacious and the beach is long and not crowded. The cocktails and the pool lounge are great.

There was some kind of “entertainment” a lot of evenings, live music, DJs or bands. It was a bit too loud for our taste, as we didn’t want to participate. The food is okay - for the price range and a 5* hotel it was not worth it. You get better prices in town. Also: Note that the beach is not good for swimming as the ocean is not deep enough and you have to walk in shallow water before you can actually have your knees in the water.

Everything done with a lot of taste, great decor even in the small details en accesories in room.

everything was perfect but maybe what was missing is an indoor bar (not reception) to enjoy a drink before or after dinner.

everything was perfect!!!

nothing.