Everything

We liked everything

Pool and very close to the beach good WiFi

Food below average Bathroom was a bit outdated only had shower and water would end up all over the floor plus towels looked a off white

Generally clean and well maintained. Enough space in the rooms (including for storage) and usable balcony/terrace. Nice pools, beach close-by and sea/ocean water unexpectedly warm for June.

Restaurant food was a big disappointment, luckily we only booked breakfast. Too many people at the same time, poor choice of food and bellow average quality. Unfortunately there are not many options around as the area is still under development, with lots of construction sites. Almost no sound-proofing in the rooms so don’t expect a very quiet time.

Great location and great pool area

Nothing not to like

It is great to go with family and small children

Too many people at breakfast and dinner, people moving around at same time. Wifi really bad

kids facilities (splash pool, playground, fun club), nice food, pleasant beach and overall area, brand new sparkling clean rooms

kids facilities/pools in fact are closed 13:00-15:00 (guard employee lunch break/nap?) - would be great to keep it open according the official hotel’s schedule.

The pool was very good, especially the kids pool.

Amazing swimming pools, beachfront location and the surroundings. Hope to return again!

The hotel is great but needs some improvements: - without any explanation, we were asked to leave the kids pool by the lifesaver because it was going to close at 1pm (which isn't the schedule)... the pool's opening time period is already very short: 11:00-18:00 so it was very unpleasant as there was no rain or justification given.. - the restaurant in and out lines/queues should be separated as a common sense, like one side to enter and the other side to exit.. For example, 6-7 people leaving and 10-12 people entering look face-to-face with the only waiter/host... - there should be a separate desk/queue/receptionist to attend the already-staying hotel guests. Otherwise even with 5-6 receptionists, you have to wait behind a whole-bus of arriving check-in guests. I had to wait around 40minutes just to leave cards for check-out... In general, some of the receptionists seem to work unwillingly..

Los exteriores, piscinas y parque infantil, expectaculares

Catering malísimo y amenities cortitos

the staff

I would like more clean

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Great location near the beach, room, swimming pool

Restaurant

Lovely, clean and spaciousl hotel. Great service in the restaurants. All inclusive food was good. Lots to choose from. There are lots of sun loungers and comfy chairs in the outdoor lounge areas. Evening entertainment was also good. It was ideally located beside the beach. We were out of season (end October) and it was so peaceful in the hotel and on the beach. Liked that we could hire bikes from the hotel. Had a lovely day cycling to chipiona.

Great staff, great pool area, especially for kids. Beautiful beach.

Could be more energy efficient. Fairly loud and difficult yo sleep until late at night....but is that all over Spain?

The location is excellent, especially if you have the right type of room. Ours was superior double on the 3rd floor, which provided ample view of the seashore and beach. (The receptionist Zaira was kind enough to accept our request for seaside one, which turned out to be the most fabulous part of our stay!) However, one must remember that all rooms are at 90-degree angle to the beach, so you will rarely have entire seashore in your view. So if you are looking for sea-view, thoroughly check with the property first before you book. Another most memorable thing was the Infinity Pool (whiich was available to us due to our Superior double room booking). It is a cold (somewhat 18-22 C) pool (with Jacuzzi) on top of the hotel, as part of the terrace area. You get an exceptional view of the sea beyond the Infinity pool, which is VERY RARE photo opportunity! It is visited by very few (as it is part of Premium service offering). There are abundant sun beds on the terrace. You also get free drinks and fruits from the fridge while you are there. Kids under 12 are not allowed. The property has total 3 free pools (which includes one indoor pool) apart from terrace Infinity pool (which has limited access based on your room booking). Out of the 2 outdoor pools, one is for kids with small-waterslides and some fun apparatus for kids to enjoy. There are sunbeds nearby all outdoor pools, although full sun access is available only to some of them. Ther is a bar near the outdoor pools, so during busy times, it can be crowded and noisy. Every night, there is entertainment program for kids. During our week long stay, we also got to see one magic show, which was very good quality one. The atmosphere is quite jovial and fun-filled - families should not miss this. The only area with HOT POOL is SPA, which is NOT FREE (15€ per person) unless you have an eligible reservation. SPA has hot pool with jacuzzi, Turkish bath, Finnish Sauna and various other baths. €2.5 cap is must purchase.

#1: Food: The hotel is in resorts area, so you are practically dependent on the hotel food only. The food was quite uniform in nature, with VERY LITTLE variety. Since we were a vegetarian family, things were more difficult to us, despite our special request to the hotel previously and during our stay. The chefs simply did not know, or did not want to understand our request (they most spoke Spannish). We never received hot veg breakfast during our 7-day long stay! All we had was raw breads, coffee, jams, jellies and same assortment of desserts all the time. Often, they served cold salad (or some soup item made from it) from previous night, which was smelly. During dinner, they always had woke veg item (rice or noodle), which was prepared hot. However, the test was not up to the mark, and we got bored with it soon. #2: Planning & Organization: Upon requests, chefs made veg pizzas during dinner, which felt good enough. However, most of them were busy and did not take long-term requests. We had to tell them DAILY, despite 1-month advance booking! There is NO COMMUNICATION between reception and the kitchen staff. No one disclosed to us what facilities were INCLUDED in our PACKAGE. So we felt we OVERPAID our 7-day long stay.' Not expected from a 4-star property. #3: Forced sale of service/goods and SPA facility rudeness: Our room entitled us to 3 FREE spa tickets, but no one told us that it required purchasing swimming cap from the SPA facility itself. When we took our own caps, the SPA service lady refused to accept it. She was EXTREMELY rude. She refused to speak English despite our request, and deliberately miscommunicated in SPANISH to insult us later. She also refused to use various baths in SPA, which was totally invalid. The staff often served mineral water despite our request for regular one, later to charge us with that (despite sometimes understanding our English) The receptionists, however, trusted us, and cancelled the wrong charges.

great facilities for kids. came with a 5 y.o and she wanted to stay forever.

kids club staff- extremely nice but only speak in spanish, so it was hard to communicate also the food- although there was a wide selection the quality wasn’t great

All, in general. The cleaning, the outdoor and social spaces. The offer in terms of services available, spa, bars, occupation for the youngers.

Nothing in particular.

I love everything about the property this is the 3rd time I have been

pool slippery floors

The infrastructure, the amenities. Everything was nice a clean, very well organized. Excellent service. The pool bar was well attended and with lots of options. Kiddy pool was great. Food in the restaurants was also amazing.

Nothing

super family friendly, excellent service from all staff, great activities for the kids and brilliant pools.

Kids pool

Food wasn't that great

The kids loved the kids pool with the slides. food was very nice - good selection and theme different night .

The tiles around all pools are extremely slippery, kids are constantly asked not to run because it is slippery. At one point they had 8 ‘slippery signs’ around the pool. Mini Kids Club/ Shows all in Spanish.

Pool ares were very good. kids area was great, as expected

Food was rather bad to be honest. Very low quality