Hacienda Uxmal Plantation & Museum

The staff was super helpful and tended to be very polite and friendly

The location was excellent and within walking distance to the archaeological site

Bella accoglienza all'arrivo, con una bibita fresca e un servizio check-in veloce e professionale. Struttura magnifica, un vero e proprio viaggio nel passato coloniale, un luogo ricco di storia che ha ospitato personalità come la regina Elisabetta o il Principe Ranieri III di Monaco con la consorte Grace Kelly. Camera e bagno sono spaziosi e ben curati. Forse visto il ridotto numero di camere occupate, non era attivo il servizio ristorante interno all'hotel per la colazione e la cena, che invece sono state servite in un'altra struttura, probabilmente convenzionata, a pochi minuti a piedi. Come in altri posti nella penisola dello Yucatan, la colazione è abbondante con frutta e a seguire un paio di scelte di piatti dolci o salati preparati al momento. Per questo motivo considerate circa 45 / 60 minuti per fare la colazione. Abbiamo usufruito del ristorante per la cena. Sebbene il posto sia chiaramente turistico, l'offerta di cibo è ampia e buona, con piatti tipici messicani gustosi oltre a qualche scelta più "internazionale". I prezzi della cena sono in linea con l'offerta. Oltre al sito archeologico abbiamo visitato anche il museo del cioccolato e il planetario, tutti raggiungibili a piedi dall'hotel. Consigliatissimo il museo Choco-story, sia per adulti che per bambini, mentre il planetario si può evitare...

Non sono presenti dispenser d'acqua. Visto il livello della struttura e la posizione isolata potrebbe essere un bel servizio. Fate un po' di scorta prima di lasciare la città.

We actually did not stay at the hotel we originally booked. Due to too few bookings at Hacienda Uxmal Plantation, we were moved to The Lodge instead. In many ways, this worked out very well. The location is excellent, right next to the entrance to Uxmal and very close to the Chocolate Museum, making it possible to enjoy a magical early-morning visit to the archaeological site before it gets busy. The Lodge has a beautiful, relaxed setting, with large wooden buildings surrounding a group of very well-maintained pools. It perhaps does not have quite the historical atmosphere we had expected from the Hacienda, but it is still a very attractive property. Our room was reasonably spacious and had a particularly nice bathroom. There is also quite a bit of small wildlife around the grounds, which adds to the tropical atmosphere. There were relatively few guests during our stay, creating a wonderfully peaceful and relaxed feeling. Staff were generally very nice and friendly. Overall, both the Hacienda and The Lodge have the setting and potential to deliver a genuine five-star experience.

The restaurant is the main question mark. The food at both dinner and breakfast was quite good, but the prices felt higher than justified by the overall restaurant experience. That is unfortunate, because it pulls down what is otherwise a really enjoyable stay. The hotel itself feels close to a five-star experience; the restaurant does not quite reach the same level, even though its pricing suggests that it should. The gap between price and experience is noticeable. There is also an obvious opportunity being missed with the Chocolate Museum next door. It would be great to see the restaurant make more of that connection, perhaps through some distinctive chocolate-based dishes or desserts inspired by the local history of cacao. One practical point: both the Hacienda and The Lodge involve some luggage transportation between reception, rooms and the different buildings, which is worth being aware of if travelling with larger bags.

Location of the hotel is great - just across the street from the Mayan site. The history of the hacienda and decor is fun to read about and experience. The staff were friendly and polite.

Sadly, we had a lot of complaints about our stay. I wanted to like this place but did not. We had booked a particular room (at a premium rate) and were informed a day before arrival that was not available. We were given a lesser room and we asked for the price to be lowered, but were given dinner vouchers instead. The reason for the room switch was because a large conference was taking place at the hotel. I’m guessing the conference people took “our” booked room. The conference people stayed up until midnight that night with a loudspeaker, music and games - it was incredibly loud. It seemed clear that the conference came first in the hotel’s estimation and other guests just had to put up with it. I think the hotel should have emailed all guests who had reservations at the time that the conference booked, and informed them that this would be going on so they could decide whether to cancel or not. One day’s notice did not allow for a change in plans. In addition, the TV remote had no batteries so we couldn’t use it, the fridge was not plugged in and the cord was too short anyway, and the AC was possessed - it came on and off regardless of what the control pad was set at. The hotel is definitely living off past glories of hosting famous guests. It’s a decent midrange place but hugely overpriced.