The historic house and furnishings, plus the good size pool

Lack of food or drink after midday

Very peaceful hotel in a quiet location. Good location if you have a car and want to explore different areas of the island. We drove to Cala d’Or, deia, valldemossa, soller and it was a good location for that. Good breakfast and excellent coffee machine. It’s a very “hands off” hotel which for me I enjoyed.

Everything was good

Beautiful building, tastefully decorated. Large rooms and bed. Good shower.

Nothing

Room decor was nice, loads of car parking space.

Our stay at this property was extremely disappointing and fell far below expectations, especially considering it is marketed as a 4-star hotel. In reality, the experience was closer to a 2-3 star standard at best, and absolutely not worth the price charged. The grounds and facilities were poorly maintained. The pool area was overgrown, with leaves, insects, and debris floating in the water, which guests, including ourselves, had to clean using the net provided, as no staff attended to it. Ants were scattered around the sunbeds, making it uncomfortable to relax. The property felt more like an unattended villa than a functioning hotel. Housekeeping was another major issue. Bed linens were not changed for multiple days in a row, and when we specifically requested this, the staff appeared reluctant and visibly unhappy to fulfill such a basic requirement. Essential amenities were lacking as well. There were no complimentary shower gels, and while shampoo and conditioner dispensers were fixed to the wall, they did not work. The lack of service extended beyond housekeeping. Staff were often hard to locate anywhere on the property, making even simple requests unnecessarily difficult. Breakfast was monotonous and of very poor quality. Every morning it was the same limited selection: a few types of bread, a self-service coffee/tea machine, a small assortment of chopped fruit, a small display of sweets, and occasionally some scrambled eggs if you arrived early enough. For a hotel claiming 4 stars, the offering was far below acceptable standards. The location is also highly impractical. It is isolated and far from any town or amenities, meaning a car is absolutely essential. Without one, guests are effectively stranded at the property with very little to do. Overall, this was one of the worst hotel experiences we have had. The lack of basic hospitality, cleanliness, amenities, and service makes it unacceptable to classify this as a 4-star property.