Courtyard by Marriott Chennai

Great location and service

N/A

The hotel was very welcoming and gave a very strong first impression with a warm welcome. The staff were very accommodating and helpful. Facilities were very good. The restaurant was very nice with a good selection of food and prepared to a high standard. The hotel itself was clean and tidy and was a good base from which to travel around the city if required. The lounge on the 10th floor was very nice providing a good seating area from which to work if necessary or simply to relax and take-in the views over the city.

On the Saturday night of my stay, the room close to the reception had some kind of event or party going on and the noise made it very difficult to hear what the staff were saying if you had need to approach the reception desk for assistance. Having said that the party/event finished close to midnight and all fell silent.

overall amenities and cleanliness, Staff mannerism, Breakfast spread

Need to have more options for dining

The rooms were neat.

There were cockroaches in the area where the morning buffet food and buffet plates were kept, which was extremely concerning. We also ordered the Achari Bhindi for dinner, but unfortunately, the okra was very hard and we could not eat it. Despite this, we were charged the full price for the dish. If the veg was not of good quality why hasn’t the chef and the waiter mentioned that to us. Both of these experiences were far below my expectations from a brand like Marriott. I hope the management takes this feedback seriously and addresses these issues to ensure better hygiene and food quality in the future.