We loved everything staff was great food was excellent our room was always clean

la playa, y el staff

very clean and pretty, excellent service

food and beach

local drinks

The place was clean, the pools and the Beach are beautiful and night show were fun and the staff was polite.

Doesn't have a lot of entertainment options beside the pool, the buffet is kind of slow so it doesn't have a lot of options.

location

staff in the beach restaurant was terrible and slow and demotivated

beach just perfect. palm trees sun beds white sand azur sea big rooms with new bathroom, restaurants were very good with steaks and lobster well equipped gym but old interior

lots of seaweed on the beach that souls be cleaned by staff. no English speaking staff. buffet mostly was not very good. hard to get tables and resort restaurants. cleaning staff forgot to bring towel one time. reserved area for club members it was annoying and stupid idea. old gym and spa they could be renovated

The hotel is great. It has great facilities.

Staff super unavailable. All the people were rude, didn't help at all.

Good choices for food. Nice beach, although quite windy and the sea is too rough for my liking.

My biggest gripe is that virtually all staff were looking miserable, tired and overworked. They act as if they are annoyed with the tourists for their boundless eating and drinking ways. The cleaning staff repeatedly tried to barge into my room at 8:30 in the morning. For god's sake - I am on holiday! Leave me alone!. Also, many staff do not speak English. That was a disappointment. On arrival: nobody tells you anything about the hotel and its facilities; they just hand you a leaflet and that's your lot. All pools are extra shallow, not designed for adults. To be honest, I would rather pay extra and stay in a better friendlier place next time.

Good food, fun entertainment and a 'busy' complex. Not a 'relax and disconnect' location.

After Day 1 you notice the music overload! Everyone ends up marching in time like zombies following the musical call to breakfast etc. Lol! It's a small complex so if you don't want to participate in scheduled activities, find somewhere else to stay.

pregnant lady who made smoothies in the beach breakfast buffet restaurant

everything. please avoid and don’t waste your money or time here. guests were constantly complaining to reception (who are useless) I have never wrote a negative review but I don’t want other people to go through what we had to. 2 hours to check in as bedroom had leaking roof. man who checked us in was creepy and talked us into tipping him to give us a better room. customer service worst I’ve ever had. staff were miserable and constantly rolled eyes if you ever asked for anything (e.g mug for coffee). hotel is dirty and the bedroom gave me a chesty cough. food is bland and restaurants on site are terrible. I would stay in a hotel instead of this hotel.

The beach and the pool

Service was terrible, no hot water one day, and no water at all the other. Food was bad, they bring the same stuff from the previous day. We all, got sick from it. No towels during the day so if you go to the beach and come back and wanna shower you can't. You have to wait until about 5pm to get your towels. They promote smoking, they sell, cigars and cigarettes all day so people smoke through out the property all day. We had a horrible tim They sell stuff all day at the beach so you can really relax. I'm not exaggerating, they harass you every 5 minutes and they are really pushy because they wanna sell. Horrible horrible experience

I love the pool, and the entertainment

The cleaning staff was horrible blasting music all day I couldn't sleep, some of the waitress at the buffet wouldn't even talk to you and the cleaning staff would open the door with you in it, one of the cleaning staff almost saw my wife naked because they would just open the door.

I have attached photos of our written review, the review was too long to fit in these boxes, and we feel like every point made was important not to cut out of this. Please PLEASE take the time to read our experience to avoid suffering the same on your holiday.

Pool and the spa

Food, service, etc etc