the place and location was quiet and nice

first day we booked the pool view roomthrough booking and when we checked in they said they will upgrade it us to the suite and bathroom was not clean and i felt even the location of pool view was better than the suite garden that they gave us, and the next week we booked sea vies through the hotel and they gave us the best room and the room and hotel was amazing and the staff were very kind especially Ms Nice

Not much. It was a beautiful view but we felt like we were in a prison.

Rooms were not clean; dark and prison like. Tall walls were white and bare and the lighting was very dark, due to no windows; no view at all. Additionally, the shower and toilet were connected with a clear wall so if one of us was showering, the other person could not use the toilet. This was very strange. No hot water or air conditioning for 2 days. Poor WiFi connection the entire time. The pool area was always a mess. Towels everywhere, food not picked up. Not adequately staffed at the pool. The awning over our private pool had a hole/large tear in it which made it look like we were at a hostel/1 star hotel. The only bice parts of the hotel were the lobby and restaurants. Overall, we are very upset that we paid for a 5 star hotel and basically received a 3.5 star hotel, at best. Staff was nice and friendly but unable to rectify the above problems other than the hot water. They also took a lot of time to get requested items to our room, such as ice buckets and bath towels.

the private pool comes with my room

I think it's the language barrier. A lot of the information was not explained properly by the staff. The cleaner was also a bit careless.

Det var et virkeligt flot og luksuriøst hotel. Personalet var virkelig venlige og meget serviceminded vil bestemt give en stor tak til Jaa i Vista restauranten og resten af personalet. Matt var også virkelig god til at give sig tid til at snakke med os. Yazz som kørte os op og ned fra værelset i buggyen var det rareste og sødeste menneske og meget god til at snakke med os og lave sjov med vores 2 børn.

Alt var perfekt.

hôtel incroyable, tout est magnifique. Les chambres sont immenses. Les piscines sont incroyables. Le personnel est top. Super accueil!!!

il n’y a rien que je n’ai pas aimé

Very nice hotel, very nice location, nice architecture. Nice setting.

Staff is not well trained, does not understand English, not very helpful. The whole place is a bit smelly.

My family and I stayed at Avista for a little over a week. We traveled with our 2-year-old and 10-month-old which can be stressful on its own. We were pleasantly surprised to arrive to a crowd of attention and help with our children. They were greeted with excitement multiple times a day, shown love and attention by numerous employees, and accommodated as well as possible. We had a hiccup which was quickly and thoroughly rectified at the hotel's expense and done so with genuineness. We want to shout out the multiple employees who made our stay a memorable one and who gave our children an experience way above our expectations. Thank you to Hrang, Pin, Natt, Jeena, Na, Teng, Yazz, Nice, Emmy, Jag, Matt, Jaa, Bella, Rizma and many more who I'm sure I have missed. To add, the hotel itself is beautiful and luxurious, with amazing architecture and amenities, though, the employees are what make this resort one worth staying at. We hope to make a return in the near future. Thank you again to the lovely staff.

Tous: l’emplacement les équipements la disponibilité du personnel les piscines la nourriture

Rien