El personal muy amable, estaba limpio y era cómodo. El desayuno genial con preciosas vistas. El parking muy accesible, se puede dejar allí el coche y caminar a cualquier sitio (por el día, por la noche la zona está poco iluminada)

Le bois la propreté la gentillesse

La distance de la ville : il pleuvait !

La calefacción del apartamento y la vista

Los colchones necesitan un cambio

As funcionárias foram maravilhosas, super simpáticas e atenciosas, saí antes do horário de café da manhã e a Sílvia deixou todo o buffet montado mais cedo só para minha mãe e eu. Não tem elevador, mas tem elevador para subir suas malas. O quarto é espaçoso, com calefação, cama e roupas de cama confortáveis, prateleiras, armário e locais para organizar suas coisas e colocar sua mala. Ótima limpeza do quarto e do banheiro. O hotel é lindo, com uma vista maravilhosa, a área de lazer com piscina e ofurô, este que não tive tempo de usar e a piscina abre só no verão. A localização não é a melhor, fica a cerca de 15 minutos caminhando até o centrinho e na volta você vai ter que enfrentar a ladeira para subir, mas nada que seja inviável.

O box é muito pequeno, principalmente por causa do tipo de chuveiro que tem e também senti falta de um suporte dentro do box para colocar as coisas (xampu, condicionador, sabonete).

Limpo, quentinho, colchão bom, muito agradável.

Gostei de tudo

Tranquilidad del lugar, buenos espacios y muy buena atención.

Todo bien

Building interior mostly made of wood is very nice. Very good breakfast selection included and friendly staff. Competitive prices.

Beds too soft and not comfortable. Shower, bathroom and towel cleanliness could be improved (found multiple hair on freshly “washed” towels).

Everything was clean, breakfast excellent, rooms very confortable, private bathrooms very clean and the personnel was very professional, daily towels. We definitely be back to this Hotel with no hesitation. Has private parking.quiet area where you can rest and sleep with no interruptions. And be at the centre of town within five to ten minutes max driving. We recommend this fantastic hotel.

Everything!!!

Most beautiful little German hotel and most delicious breakfast.

Very good breakfast, friendly and helpful staff, safe parking spot, laundry service

A bit out of the city centre (10-15 min walk)

Even if you don't have a car, it is worth the view of the volcanos, lake, and city. The staff was nice, especially Doña Silvia, who was very kind.

The coffee is not the best, and the breakfast could have more options of fruits.

Lovely hotel with amazing views. Good sized room that was neat and tidy.

Wifi was very weak in room.

Comfy bed Good shower

Room too warm and no window to open just a noisy overhead fan no seating in the room and barely enough room to place a suitcase

Location is very good. Staff are friendly and helpful.

The room needs to have air circulation. Our room does not have any. No openable windows. The air exhaust in the bathroom is very noisy and cannot be left on in the night. We were a bit afraid of getting asphyxiated as no air opening is available (only a door to outside verranda which we could not leave open in the night). The hotel needs to address this issue seriously. Other than that we enjoyed our stay there.

Lovely light spacious room with a great view over the city and the lake. Good breakfast buffet, plus offer of scrambled eggs. Location slightly out of town but fairly easy 15 minute walk. There was also a fridge in the room, which would be useful for longer stays. Staff were friendly and helpful.

Wifi not good in the room. When we did get on it was very slow

the bed and pillows were great. The breakfast was lovely with a good selection of food and eggs cooked perfectly. The pastries were excellent . The staff were friendly and very helpful;

It was noisy as we had to have our window open > The room was very warm. There were people talking in the parking lot quite late.

Great room, modern and clean. Great value for the money. Good breakfast

Nothing not to like

Good , coffe, eggs

very nice and comfortable accommodation for 4 persons, walking distance from the centre of Puerto varas. house was kept very clean, with beds daily made. stove could be lit on request, but as it was late spring and great weather we did not need it.

nothing really

nice views but only from certain rooms

We had booked a standard room but it was very basic no dressing table.no long mirror, only a small useless shelf between the beds. We used our small cases to make make more surface area. Only one plug socket between beds. There was a skylight (the only opening window )which was unaccessible without climbing on a chair to close & close the blind. We arrived early after after our overnight bus & stored our luggage until check in but we mentioned that we were desperate for a cup of coffee & where could we get one. We were given instructions for coffee shops in town when they were serving breakfast & could have easily offered us a coffee but just told us breakfast was extra. Upon check in later in the day it look the lady a long time to locate the key the give us our luggage & this was a well as taking a few phone calls. No offer of help with out luggage & no lift that was in use. The same on checkout no help with luggage. English was not spoken ,