Steigenberger Alcazar

10/10

La struttura mi è piaciuta molto e la sua posizione, la pulizia e l’arredamento molto elegante i profumi che si respirano all’interno

Niente mi è piaciuto tutto

Assolutamente ogni cosa! É la seconda volta che torniamo e torneremo sicuramente ancora. Cibo delizioso, anche dei ristoranti à la carte. Un grazie di cuore a tutti i ragazzi dello staff, in particolare a Emat (spiaggia) che è stato fantastico!!

Facilities and Location ,I accidentally lost my phone during my stay, and the team found it and kept it safely in the Lost & Found until I was able to collect it.

As repeat guests, this review is particularly disappointing for us to write. This was certainly not our first stay at Steigenberger; we have stayed here several times over the years and have always recommended the hotel to our family and friends because of its exceptional service, professionalism, and high standards. Unfortunately, this visit was very different from our previous experiences. It genuinely felt as though there had been a significant change in management and overall service culture, as the hotel’s standards appear to have declined considerably. Most disappointing of all was the attitude and level of service from some members of the staff, which was far below what we have come to expect from Steigenberger. As loyal and returning guests, we sincerely hope this feedback is taken seriously and that the hotel can restore the level of service and hospitality that originally made us return and recommend it to others.