AZ Hôtels Vieux Kouba

Le personnel est d'une grande qualité professionnelle, souriant, respectueux, au service du client et toujours disposé a aider. Un special très grand Merci au responsable a l'accueil Farouk, un homme d'une incroyable gentillesse et serviable ! La restauration était a la hauteur de nos attentes, c'est un hotel confortable et propre.

Rien de particulier.

The reception team was outstanding. Special thanks to Aya, Sara, and Douaa, who made sure we had no issues throughout our stay. We had a minor issue with the room type at check-in, and they resolved it quickly and professionally. They even allowed us to check in early because my mom was tired from a long flight — a truly kind and thoughtful gesture. The room was comfortable and the stay was very pleasant.

Nothing worth mentioning — the small booking issue we had was handled right away by the staff.

The room was clean. We asked for a bigger room and they gave us a suite.

They only provided one towel for two people. We had to repeatedly request a second towel. We were quoted 2500DA for breakfast but were charged 3000DA. There was a 6000DA charge to use the rooftop pool. We could only use the basement pool for free. Initially, when we complsined about the size if our room, they offered us another room of exactly the same size.

The swimming pool and hotel location.

The bath room door was not closing The reception staff not replying to phone call. I called them to arrange the clicklack, no reply. I have sent physically my son to them to send who will arrange the clicklack bed, they said coming but no one came. The pillow were with cover not in the correct face. The inner face was out. The cleaning was not up to the level, just beside the clicklack there were some empty bottles. One lady disturbed my sleep morning saying that I need to pay my breakfast. I have not taken any breakfast. Overall not really up to the mark