location and private onsen facilities

lack of English in information material about the facilities.

Since not so many guests during weekdays I could enjoy a "roten-buro" (outdoor bath-tub) out of three for 40 min alone. Also it's located upstream of the river almost at the end of the row of onsen ryokans, which is quieter and surrounded by nature.

Yamanaka onsen had been in down turn a while so they couldn't spend enough month to maintain the hotel in the excellent condition especially outside of the building. Once a stream of guests comes back after the pandemic I hope they would clean up outside of "roten-buros" cutting down weeds and low bush.

The renovated lobby floor and bath were good. The river view from our room was stunning! All the staffs were friendly. Love their welcome drinks and sweets.

The guest floor and room smelled old and not pleasant. Wish I could get drink service at the night.

the speciality of this Japanese style hotel is good nature views with sounds of river, able to reserve free private outdoor hot tabs. Foods are very good, services are good too.

they may need some more maintenance in the room walls.

The food was amazing. It was the first time my spouse and I had tried a Ryokan, so we didn't really know what to expect. The staff was always willing to help us at anytime.

Friendly and caring Thai trainees at breakfast