Very nice and big rooms, lovely decorations

Breakfast could be better for a 5 star hotel with such high rates. some fresh coffee and orange juice; in general better quality meat and cheese could be offered.

Camerele mari și spațioase Mâncarea restaurantului (cu plata) delicioasă

Hotelul într-o continuă renovare

Apartamentele sunt foarte mari si spatioase, cel in care am stat era cu vedere catre Postavaru ai balcon mare, cu o baie spatioasa ce includea atat dus cat si cada de baie, si era unul dintre cele care au si sauna, loc de parcare asigurat, paturi comfortabile, cafetiera, smart tv etc. In general daca ai o nevoie si ceri staffului ai sanse sa primesti ceea ce ai nevoie. Stafful este amabil. Micul dejun avea ceva optiuni si majorutatea erau ok. Spa-ul este inclus (exceptand masajele ceea ce e normal). Mergem aproape anual de cativa ani buni, insa lucrurile au inceput sa se deterioreze rapid asa cum puteti vedea din partea a doua a review-ului.

Curatenia este sub nivelul asteptarilor ptr un asemenea hotel si ptr asemenea preturi. Pe parcursul sejurului (cateva zile) cei de la curatenie au facut curat efectiv doar o data desi le-am cerut de mai multe ori. Fiind cetateni straini cei de la curatenie nu vorbeau romaneste dar nici engleza nu o intelegeau prea bine. Cand au facut curat, a fost foarte rapid si fara efect. Au tras un aspirat rapid si pe jos era in continuare destul de murdar. Si asta era de dinainte sa ne cazam. Intr-unul din balcoane cazusera plante pe jos si pamant, posibil de la apartamentul de deasupra sau chiar de la al nostru poate din cauza vantului. Doua zile au fost necesare ca sa curete si au facut-o doar la cererea noastra. In living cand am venit am gasit pe jos boabe de porumb, pe marginea unui fotoliu am gasit un plasture folosit, in balcon am gasit mucuri de tigara in flori, o cutie folosita de suc pe marginea ghivecelor, un betisor de mestecat pe jos etc. E clar ca unii dintre oaspetii anteriori erau nesimtiti. Dar reprezentantii hotelului sa nu verifice si sa nu curete inainte de urmatorii oaspeti este inacceptabil. Am cerut o cana pentru incalzit apa (intrucat in apartamentul in care am stat anul trecut aveam, iar in acesta de anul asta era un aparat de cafea). Am primit una atat de murdara incat intreaga parte metalica din interior (care incalzeste) era acoperita de depuneri de piatra si mizerie. Alta nu aveau. Am stat cam jumatate de ora sa o curatam. Intr-o seara am cerut si noi o frapiera cu gheata. Nu aveau decat una singura de plastic la bar pe care ne-au dat-o. Cum sa fii hotel de 4 stele, cu preturi ce pleaca de la 100+ euro pe noapte si in general sunt intre 200-300 euro pe noapte ptr apartamente chiar si in extra sezon si sa nu ai frapiere? La micul dejun erau ceva optiuni, insa cel putin produsele de patiserie (croissante si alte foietaje asemanatoare) erau fie vechi, fie coapte cu prea mult timp inainte de servire pentru ca erau semi-tari si aproape gumate.

The location is great. The staff were wonderful. The room was big. The pools and lounge chairs were great. The view from our room was fantastic.

There seems to be a problem with the bathroom drainage venting as there was an unpleasant smell.

View

toilet was leaking, no shower just a bathtub without a curtain

Superlative ♥️♥️👍👍👍

spa and swimming pool breakfast buffet quiet comfy bed

Perfect location, good food, nice pool and friendly staff (even though most of employees are very young).

Could be cleaner

When we arrived we were greeted very friendly by the lady at the reception and when she found out that we are celebrating my fathers anniversary she immediately upgraded our accommodation to include one of their apartments with an exceptional view and also with plenty of space :) and also they send in free wine. For my father it was the most unexpected surprise he felt treated like a very very valued guest. Thank you to the wonderful staff. Also breakfast was plenty , varied and delicious and swimming pools were clean and warm

everything. always go back

- the breakfast improved a lot, it's much better now - large rooms - lot of space in the hotel

Good pool, jacuzzi and spa, good shuttle service to get you to the ski slope, good playground. Big rooms, clean, though oldish.

Breakfast service is not 5 stars. Missing glasses, missing napkins, cuttlery. Enough staff going around, but not knowing very well what to do. Rooms are big, but not uses to full potential - 2 armchairs would not hurt.

spacious rooms good breakfast

furniture a bit tired, no shower cabins

the spa and the pool were very good, the location was very comfortable

it wasn’t that clean, the hotel is old and so are the furniture