Receptionist / bar lady was helpful, chatty and very professional

Bed was way too hard

Room 21 is a lovely room, with windows facing both ways. Very quiet on a Friday evening which was a surprise. Perfect location on the Pantiles and hotel parking nearby [ costing £10 per day ] .

No bulb in one bedside light. Up very narrow stairs and no-one offered to carry our bags even through my wife and I are in our seventies.

lovely location, and great food.

All perfect.

rooms are smart so are the bathrooms

the 4th floor walk up to room with no lift hardly a relaxing trip more like a mountain hike every time we left and returned -no lift

Room was amazing and great location

location for our purpose. big problem with room. staff very quickly offered another room & upgraded with no extra charge. luck there was availability

no lounge area to relax. just restaurant . lots of narrow stairs & floors. ok for us but not accessible for others

Lovely location and staff but for £160 I would have expected more "polish" and comfort in the room itself.

The room decor seemed "tired" and not very welcoming. A soft chair and a small desk with chair would have been great. The bedside lamps were too dim to read by, there was no full length mirror and no suitcase stand. Useful extras like an iron would have been great.

Great view Cosy bed

Noisy plumbing kept us awake Awful overpriced breakfast

well located. nice bar and tea room area. staff were helpful with an issue we had but couldn’t actually do anything about it, but did provide breakfast on the house and it was a really lovely full English.

bedrooms are poorly kept. walls are dirty carpets have stains and the bathroom needed some attention. the room was reasonable in size there was room for a queen or king size bed but there is only a double. could do with a more modern TV

The bed was comfortable and the room was clean, the location is great

The single bedroom was very small

restaurant was nice the outside was lovely, the bath was nice although it leaked underneath when I emptied it. staff friendly.

cleanliness of my room bad, dusty in many parts and really dirty in the corners of the rooms, they need a good steam clean, the decor was worn out cracked, stained walls needed painting and the mirror and pictures were awful to look at. I had a very bad experience in this room regarding both days I stayed. i think there is a bad spirit that need removing and it scared me so bad that I wont be staying again. please redecorate your hotel rooms and clean better.

staff were very friendly and helpful

Bathroom could have been cleaner - shower head looked mouldy and there was a sock left on the floor. Duvet was very lumpy, but nonetheless bed was comfortable.

nothing ,old and tired

expensive not worth it, don’t even get breakfast for £250

The staff, AJ and team were accommodating and attended to my concerns immediately. The room was cleaned well.

The bed was too soft. it sank in the middle. I think the old mattress needs changing. The room should have a latch, and the door leading upstairs should be closed from a certain time, say 12 midnight or earlier.

Very comfortable excellent breakfast pleasant friendly staff.

Hot water flow pathetic, cold showers and the bath took 20 minutes to fill

The room was lovely as it looked out onto the Pantiles. The location of the hotel was great. The gentleman who checked us in when we arrived was very friendly and helpful.

The 12.5% discretionary service charge that was added to everything. It was even added on to the bottle of prosecco that I requested to be in the room when we arrived. I did not pay this service charge as I feel customers should be allowed to make their own choice on whether they leave a top or not and also how much.

Locality was fab

It was tired, we had the wedding room which was too run down for a real honeymoon night, but that said we had all you needed for a one night stay xx