The staff are very nice and treated me so well They were very available when needed and were always smiling when serving me. They are great people :)

The place is old and needs renovation. From the seats to beds and bedding. Even the sofas at the lobby looked very ancient. May be they could use the money they get from the hotel to renovate and put in new furniture. I was in sovereign 5 years ago and coming and everything seemed so old

Staff were lovely and most helpful

Very slow meal service

Breakfast was outstanding. There were many options both local, European, and American plus unlimited fancy coffees (eg: cappuccino, latte, etc). The staff are fantastic. Genuinely kind, attentive, and helpful. Kenyan hospitality is truly incomparable!

WiFi was weak in some parts of the building.

Clean with friendly staff

Lack of AC

Decor, food, relaxing, quiet location

Bathroom.tiles could be cleaner and some of the lounge seats are a bit worn

everything

breakfast food wasn’t that great, power kept going off i guess because of the rain but i’m not sure…didn’t like stairs as u arrive because u had many luggages.

Rooms were nice

Air conditioning and hot water did not work