Expectionally clean rooms, staff were incredibly helpful. Leisure facilities were also very good. Restaurant was beautiful and staff were so kind and helpful. Would not hesitate to book again.

Bar was noisy and busy but it was a Friday night so to be expected. That is a personal preference so not anything wrong the hotel.

Thé customer service was excellent from the Bar and Restaurant staff to the Pool and Massage staff. There is an excellent choice of food and the portions are very generous.

Staff were so helpful Lifting luggage , getting breakfast, bedroom staff supply any needs asked for. Printing map for location

Pool area fair, staff ok, nothing extra or helpful,. WHY DON'T they supply costume spinner/drier machines as in all other pool areas we go to or have experienced at other pool complexes. Just a centrifugal spinner extracts nearly 100% of water.Not extensive but EVERY client would benefit and be grateful. In changing rooms lots of mess and dirt on floor Messy. No security available in storage boxes Not possible to change in a dry area. bad

Excellent dinner and breakfast with very helpful staff . No one could have been nicer . Decor is very delightful

Nothing

The breakfast room was well layed out and the staff were brilliant they could not do enough for you and the chefs was excellent

Good location friendly staff good facilities

nothing

The hotel is a little gem. The room was nice and clean. We were able to check in early and used the pool and jacuzzi. The bed was very comfortable, and the room was quiet, giving a great night's sleep. Breakfast was good and filling.

Unfortunately, we did not get to use the bar as it was packed with locals watching football on the televisions, which was disappointing. This is the only thing that prevented this being 10 out of 10.

Wow everything was brilliant. The pool, spa, gym the room and the restaurant were of a high standard, also the staff were the best ive seen in a hotel for a long time, well done to them.

Nothing everything was great.

all areas were clean and looked well maintained with friendly helpful staff.

nothing really to speak of, location is not the best but only a 15 min stroll to the beach

the staff were friendly but that was it.

we booked what we thought was a “hall hotel” for a relaxing mini break. Its not a hall. Or a hotel, really. its a massive pub, with a pool, and a “restaurant” the size of a tea room. so with 15 people in it its fully booked. the pub and restaurant are a separate entity to the hotel, so the hotel guests are not a priority, and the guest experience is disconnected. the pub was heaving with rugby and football fans, there was nowhere quiet to chill, and relax, even the pool area was being disrupted by teenage boys shouting. no availability for lunch on arrival, we had to eat in the noise. and when we were finally offered a quiet table in the restaurant, we would have to be off it again within an hour. not pleasant. not relaxing. not a spa. or a hotel. let alone a “spa hotel”. its been photographed well thats for sure. its tired, the spa is dirty, our bathroom had stains that would easily come out with some tlc. thats whats lacking all round really. it all seems to be geared around getting as many people into the pub and restaurant as possible to eat and drink all day. its loud. hotel guests are just extra punters. we went to another hotel down the road for the afternoon to find some tranquility, and left without breakfast in the morning - which didn’t start til 8am. i dont know what others staying here were expecting but it feel very far short of our expectations, sadly.

Everything was lovely

location and facilities

a little bit noisy in the room

friendly staff, spacious room , lovely pool etc

Good breakfast. Very friendly and accommodating staff.

The room was decent and very comfortable, it had all the basics and vey impressive. The food was vey nice and the portions were generous. The staff were very friendly and always willing to help. We felt like home away from home.

The carpets in the room needed a little bit of attention.

Old Hall is an excellent Spa Hotel. Swimming pool, Steam room, Sauna and Spa Pool are fantastic. Exceptional Staff, very friendly and all happy to help, all with a smile on their faces. Branford's restaurant serves delicious breakfast and dinner, very high quality food. Definitely would recommend booking a Spa treatment in advance to avoid missing out on arrival if they don't have spaces. will Definitely be booking another stay here.

Nothing.

This is our 3rd visit. We stay because it's easy to park up and relax great facilities and friendly staff. Also, the food is delicious with generous portions and good value. The location is perfect with lots to see and do.

Nothing to dislike here.

beautifully decorated, very peaceful nights sleep

nothing not to like

Beautiful hotel, great location. superb friendly and helpful staff throughout. Fabulous room with comfy bed. Great food. Excellent value for money. Very enjoyable relaxing stay.

The only thing that lets this hotel down is the poolside area, chairs, loungers floors and windowsills need a good clean as very dusty and dirty im afraid. This did not spoil our stay but it does not compare with the hygeine standards of the hotel and bar/restaurant areas.

Booked a 3 day stay over new year for me and my husband. Was pleasantly surprised on arrival, very welcoming reception staff, interior of hotel very nice, have to carry bags straight up stairs, there was a lift but couldn't get it to work, had a lovely large bedroom nicely decorated, bathroom quite basic with no little complimentary bottle, which for the price we payed I would have expected, went to try the spa area which is lovely, again staff very helpful and friendly, lovely pool area with spa, sauna and jacuzzi all working well, was also the gym available but we didn't use this, was also a hairdressers and also available to book treatments which we didn't. Booked tickets for the New Year's eve party, very well organised, food was lovely, just felt it was a shame the DJ was outside in the marquee as it was extremely windy out there so we opted to stay inside. One of the staff Stephanie manages to book us in for a meal on new year's Day which we were very grateful for. All in all a very pleasant and relaxing stay. And also lovely helpful ladies at breakfast which there was a lovely choice of, I opted for eggs Benedict's as it's my fave!!

No complimentary bottles in bathroom which ours was very basic compared to our room. Very surprised there was no spin dry machine for your costume when you have had a swim, walking bk to your room with wet costume not ideal. P

the rooms were lovely and a decent swimming pool

definitely need to book for dinner and at breakfast didn’t find staff very attentive. for example had finished our hot food before toast arrived and no chance getting another glass of OJ as no one seemed to be checking around the tables to help

a lovely relaxing place to stay

nothing