Holiday Inn Hasselt by IHG

Everything was lovely

Clean, renewed and nice looking rooms. Quiet environment. I am sure rooms are isolated well, yet the middle door to the adjacent room isn’t, and because it isn’t I could hear every single word from the people staying in the room next to me. A pity, because overall the room is superb.

Noise from next door room, via middle door.

Perfect location, parking under the hotel with dedicated elevator, helpful staff, great breakfast and comfy bed in a cozy bedroom.

The bathroom door could not be left open, it was closing on itself, just a minor issue

Location is perfect, accommodation is fair

Breakfast – While the breakfast quality was acceptable, the overall experience was extremely disappointing. Despite the receptionist asking us to select a breakfast time the evening before, when we arrived, there was a severe lack of available products due to a large group of other tourists. For a hotel of this supposed rank, this level of disorganization is simply unacceptable. Guests should not be penalized because the hotel failed to manage capacity and ensure that all paying guests receive the full service promised. Parking – The hotel uses an external parking provider, which caused additional frustration. Because of the breakfast delays and mismanagement, we were forced to extend our parking time, which led to unexpected extra charges. This situation should never have occurred and reflects poorly on the hotel's coordination and customer care. Overall – We expected a higher standard of service. The lack of planning and poor communication not only disrupted our stay but also resulted in additional, avoidable costs. We believe the hotel should take responsibility for these shortcomings and offer appropriate compensation.