Sibsan Resort & Spa Maetaeng Chiang Mai

Beautiful resort

La struttura è molto bella, immersa nel verde e di un livello sicuramente alto. Camera e bagni davvero belli e funzionali.

Ho trovato molta trascuratezza nei dettagli più importanti come la piscina e la zona limitrofa. A casa dell’impossibilità di trovare un grab che ci accompagnasse nella nostra escursione già prenotata siamo rimasti tutto il giorno in struttura e per circa due ore è mancata la corrente. Quindi non funzionava nulla e nessuno della struttura si è preoccupato di avvisarci, darci aggiornamenti o qualche plus per il disturbo. Siamo andati noi più volte a chiedere aggiornamenti e questo credo, sopratutto per una struttura di questo livello. I servizi messi a disposizione dalla struttura quali taxi privato o spa hanno dei costi decisamente alti per la Thailandia

Everything was phantastic - this was the best hotel I ever visited!

Because we have stayed here many times, we love going back, the hotel is lovely. It is a lovely area to be in and we love being in Mae Taeng, as we visit a local school through my volunteer foundation.

The hotel is suffering from the effects of COVID and a downturn in business, that much is evident, however, other hotels in the region have bounced back, so there is no reason why Sibsan can’t do the same! Also over the years the ‘guest demographic and culture’ have changed the style of service, no longer do the staff speak much English, which to be fair is the language of the Hospitality industry. The menu in the restaurant is now very poor compared to what it was before, and it is difficult to read the print. The staff are not very compatible with international guests, which is a shame, because this area has som much to offer and many guests will visit. Another major problem we encountered was the door look on our room, it should never have been showing as ‘guest ready’ as it was clearly defective and even the staff member could not overcome the problem, we were locked out of our room twice, (we only stayed one night!) having to walk back to reception (in the dark after dinner, as lights were obviously on a timer!) was not my idea of enjoyment at all. The cafe/bar down by the river, needs some serious training, first of all they don’t have barely any English, secondly a very limited menu of drinks, and it took forever for them to serve 2 glasses of white wine! When we mentioned this to the manager, he did apologise, but there was no offer of any real sympathy or empathy. If as a hotel you have to make things right, then do so. a small discount, a gift or a voucher for future visits, but not just ‘sorry’!