Hotel Route-Inn Kumamoto Ekimae

朝食付きでりーずなぶる

地震のせいだと思いますが、浴室の匂いが気になりました。 また、喫煙所は吸殻が乱雑のままで、はっきり言って汚いでした。 あと、もうちょっと朝食にバリエーションが欲しいです。

The location is very good and the room very cozy. Good service and smooth experience.

Great location, an easy walk from the station. Bus and street car stops just outside the hotel. Comfortable clean rooms. Luggage storage available as well.

It was Golden week, so we expected it to be busy. However, the hotel should have anticipated this too. We were told to book in for breakfast. We chose 7.30am so that we could be done by 8 and start our sightseeing for the day. Our return to Tokyo was at 12.30pm... so we only had the morning to look around. However, when we got to breakfast, we were turned away because it was too busy. We explained that we had booked and they explained that too many people had shown up for breakfast! By the time we were seated at 8.15ish... there was very little food, zero trays, no coffee. Absolutely terrible. They also allowed very junior staff to deal with the angry clients. Also, unfortunately, when I went to use the onsen, a bus load of Chinese tourists had just arrived and the onsen was crowded. It was the first time that I had to stand naked in the middle of the shower area waiting for people to free up a shower! Well... more specifically... for unsupervised children to stop playing with the water while their mothers showered.

JR熊本駅から近いのでロケーションが良い。

水まわりが良くなく、お風呂の水を抜いたら洗面所全体が溢れんばかりの水溜まりになってしまった。連泊だったので次の日の朝にフロントにその旨伝えて改善してもらうようにお願いしたが、次の日も夜同様の状態になって改善されていなかった。部屋の風呂がその様な状況であるならば別の部屋に変更して欲しかった。