Bardzo miły pomocny personel , wypożyczalnia skuterów na miejscu blisko nabrzeża gdzie znajdują się pyszne restauracje

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Super location. Great garden views. I loved swimming at night under the stars and palm trees.

the insekts near the pool in the evening. but I guess this is the price you pay if you want garden resort

L'hôtel est très sympa, attention cependant à l'emplacement de votre chambre. Celles sur la route sont à éviter. Sinon c'est calme, propre, les piscines sont très bien.

Attention, en fin de séjour, nous avons eu une panne d'électricité. Nous n'avons pas été trop impactés car c'était pour nous le moment du départ, mais les autres ? Pas terrible la chambre sans climatisation

Magnifique cadre au calme, hôtel bien situé près des restaurants, magasins, bureaux de change, jetée. Essuie de piscine, bouilloire, coffre fort, frigo et claquettes à disposition. Personnel sympathique. On y retournera :-) Merci

Douche peu pratique car il y a de l’eau partout dans la salle de bain

La beauté , le calme .

…

Tout

Ras

Die Zimmmer waren groß und sauber. Personal sehr freundlich. Parkplatz direkt am Hotel. Pools sehr schön und auch gut gepflegt. Viele Restaurants und 7/11 in unmittelbarer Nähe.

Fällt mir nichts ein!

The entire environment was amazing. Polite staff and rooms were clean all the time

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Lovely staff and ace pool in nicely kept gardens. Rooms clean and lovely hotel layout.

Nothing

Chambre spacieuse, très bonne literie et linge de toilette, très propre, ménage impeccable, personnel disponible et attentionné y compris au buffet du petit déjeuner.

2nd time this hotel was called Thai Palace last time visit

Nothing not to like met my needs

Hotel bien placé et au calme dans RAWAI

Cet hôtel est une vraie déception. Le seul point positif est son emplacement : proche de la plage et des commerces. Le personnel d’accueil était tout simplement pas compétent. Par où commencer ? En plus de ne pas vouloir parler en anglais, elles étaient à la limite d’être moqueuses. Elles n’étaient pas capables de nous renseigner sur quoi que ce soit…. Évidement, l’amabilité n’était pas au rendez-vous. Nous avions reçu un mail nous informant que le taxi depuis l’aéroport était gratuit mais arrivé au comptoir, elles nous ont réclamé 1000 bath…Le bouquet final ? Nous avions confirmé à 4 reprises notre taxi retour à 5h du matin mais il se trouve que celui ci n’avait pas été commandé mais il était payé d’avance…. La propreté laisse également à désirer… les parties communes étaient tout simplement sales et en bazard. Nous avions du papier toilette, des poubelles et des draps stockés devant notre chambre. Envoyé de mon iPhone

Le bungalow au bord de la piscine est vraiment chouette et pratique avec des enfants. L’emplacement de l’hôtel est top, au milieu de la végétation. Super point de chute en arrivant de l’avion pour se remettre du décalage horaire et de la chaleur.

Pas de petit déjeuner, il faut aller au resto juste à côté, où le cadre n’est pas terrible. On recommande le Nikita’s, un bar resto au bord de la mer bcp plus agréable !

The room was comfortable and very clean, it was cleaned everyday. The pools are also very clean and lovely to sit beside. Good location for Rawai, close to shops and restaurants and numerous scooter rental places. It was also very quiet.

We booked a superior double room and were given a standard twin. The hotel did ‘convert’ the twin into a double by removing the bedside table but we were still sleeping on separate beds. It also wasn’t the superior room - we were the last room next to the staff operational sections and our balcony didn’t have a pool view in reality, it was the standard but apparently the hotel were fully booked and we couldn’t be moved and we didn’t get any refund for the change, but did get given breakfast vouchers.

Almost nothing

The receptionist were not nice. There was a noise in the room all the time and it was difficult to sleep (and I usually sleep very well even with noise). The location is very bad, the beach in the front was not nice and it was very far from everything. There isn’t a lot of buses, so finally we had to take taxi to go to all the places. The worst thing were the mosquitos. Even if I utilised spray for mosquitos I have different bites and they are very itchy.

The room was very clean, the bed was very comfortable, and the towels thick and soft. The room was cleaned every day, which was nice, but the housekeeper did not replace the toiletries which would have been helpful as I stayed for 5 nights. There are two pools at the hotel, but one is in shade most of the day so a bit cold to swim or sit by the pool. The other pool was much nicer but the beds always had towels on them, even though no one was using them. Looks like guests were "reserving" the sun beds for the day, and only using them for a bit of the time, which was a shame as I didn't get to spend any time at this pool. A pity as it was nice with lots of greenery, plants around, and a water feature/waterfall which looked inviting, but alas, didn't get to enjoy it.

The hotel staff were a bit chaotic, when I arrived, it was around midnight and all I needed was the key to my room and to get into bed. They took a long time to check me in. I was staying 5 nights, and they told me that after two nights, they were going to move me to another room. Which was not acceptable at all, that meant I would have to unpack, pack, and unpack again. As it was over Christmas, I had some nice clothes for dinners and visits I had planned, and I wanted to unpack and get all my nice things out and ready, aired and fresh, not keep everything in my suitace, which is most inconvenient. I asked them the reason for that and they couldn't answer, they just said it wasn't their fault. It was a very poor answer, no explanation, so I told them that I absolutely did not want to move rooms half-way through my stay. They said they would do their best. The bellboy then took me to my room, he was a very sullen sort of man. We got to my room, he unlocked the door and walked straight out. Never said a word to me. As he didn't bother showing me how anything worked, and I couldn't get the air con to work, I had to go all the way back to the reception to ask for help. What was the point of the bellboy taking me to my room? They could have just given me the key and I could have taken myself there by myself. Very rude and strange behaviour. While I was there I asked for help with booking taxis and trips, but they were asking for a lot of money for both. I used their taxi only once, to take me to Phuket old town, but after that I used Grab. I also booked trips and activities on my own, directly with the venues/trips, as they were adding $1000 BHAT on top of the price. For example an elephant sanctuary I wanted to visit, they asked me for 3,800 BHAT. I contacted the sanctuary myself and the price was 2,700 BHAT, so I booked directly with the sanctuary, which included pick up and drop off and a full half-day spent at the sanctuary.

Great location very close to great restaurants for easy walking everywhere.

Staff. Very unhelpful.

Centralt läge, trots det lugnt på hotellet. Bra och serviceinriktad personal. Hyrde scooter på boendet utan krångel och till bra pris.

Ingen frukost tillgänglig på boendet.

Sauber und nettes Personal. Kein Bunker sondern gemütlich

Kein Frühstück im Hotel

Everything- appeared to still be under renovation but nether the less it was still beautiful.

No cutlery onsite at all

Pool was very nice room was neat and tidy

Shower no hot water and shower head broken

Close to everything but more expensive than previously and no bargaining on price for length of stay.

The new name.To previous tenants, it will always be Thai Palace. Also, water in bathroom shower never gets hot, only lukewarm

Great location, Nice place, nice rooms, lovely pool, most of the staff very friendly, very helpful

Receptionist called Wikki. Gives Thai women a bad name. I know some very nice Thai women and Thai people in general are very friendly. If you visit this place, have a nice stay, just avoid this woman

Good location for a short walk to the Rawai Seafood Market. Pretty garden and pool. Reasonable price.

The facilities are aging and require totally repair.

Everything!!

Nice location. Room was clean and good size.

On 3 different occasions my door was opened in the same afternoon, and this was after I declined room cleaning service. It made me very conscious about the safety of my belongings.

Location setting and rooms

The hotel is next to many restaurants, beach and bazaar. You can find a couple of good pubs nearby. There is also a 7-Eleven very near the hotel. The staff was friendly and kind. Room service is always smiling. We had a superior room with pool view. It was really good sitting in the balcony and watch the poolside in the night. Room size was okay.

The entire hotel may be clearer. The owner should do something about it. During our stay, we saw a couple of bugs in the bathroom. There are lizards everywhere. The pool side has many trees and green area but I think they need to spray them because there were really many mosquitoes. There was an interesting problem with the security box in the room. One evening, when we got to our room, I checked the security box and it didn't unlock with my own password. I tried for many time and all possible passwords that I may used to lock but it didn't work. Surprisingly, it was unlocked by 1234. Firstly, I thought there may be a problem with the mechanism and I lock the security box again in the next morning. In the evening, I faced the same problem for the second time. None of my belongings were stolen. That is why I don't want to blame anyone. After that evening, I carried all my belongings with myself. Do not use security box.

the room was very nice and very close to the pool, the design of the property was very lovely with the plants all around. cleaning was very fast and efficient

i would just recommend to add blackout curtains