The staff were polite and attentive. Even though the resort was just getting back up to speed after Covid, they still had the restaurant open for all three meals. The pool was sparking clean and the grounds were maintained.

A free welcome drink at the bar would have been nice. Not expected, but nice. The one thing that set tone for me was that you had to pay for drinking water. Not only did you have to pay for it, you had to go to the on premises store to purchase it. It was only around $7 US but they made you sign a $25 deposit slip for the 5 gallon plastic jug of water. At check out, YOU had to drain the jug and return it to the store before checking out. At that point, they gave you a slip of paper to give to the front desk to remove the $25 off the bill. I mean seriously. Do they thing we are going to smuggle out a 5 gallon plastic jug in luggage? This is not a hostel, it's a luxury resort. One that charges accordingly. You would think they could at least provide drinkable water to every room. At the most it would cost them $5 a day. This one thing is the reason we will never go to Captain Morgans Retreat again.

Beach

Nothing, it is nasty and disgusting

Smell of sewer. Filth everywhere even in the water. Garbage on my porch, in the hedge, in between the rooms and on the beach. Broken air conditioner, soap dispenser, no bed cover, no water, I had to beg for drinking water when I got back to my room because housekeeping didn’t service my room. Avoid this place at all costs. Less expensive is not always good. The front desk resin refused to give me water and told me I would have to buy it at the store in the morning. The bartender gave me 3 bottles and told me to ignore him. ALL BAD!!!!!.....,,,

We had a nice big room on the second story which fit 8 of us easily. It was a pretty, clean and comfortable room.

Checking out was a process. Make sure you get down to the front desk early for check out.