Unit was clean and tidy, very handy to the beach. Friendly service, they had moved me to another unit because there was a major rain warning,

N/A

The layout of the unit

Good

Having to pay for the spa pool on off season

The cabin we ended up in was very nice. Management listened when we expressed our concern and disappointment at the disorganised and uncommunicative way they handled a bad weather event.

We arrived at the beginning of a severe storm and our allocated cabin was on the lowest corner of the grounds. It rained very heavily and the grounds had flooded by morning, rising steadily. We had slept in an uncomfortable too-firm bed. Early morning, we were asked to head out through the flood waters to higher ground where empty cabins had been unlocked to move to. This was great, but I don't understand why we hadn't been upgraded to this the night before, when staff were aware of the history of flooding events and the likelihood of it overnight due to the weather warnings. We were initially moved into someone else's cabin, management believing the person had vacated. This wasn't the case and when we were asked to move again, it was left to us to find a cabin that was empty. Overall, it was a pretty disappointing and overpriced experience.