Everything food staff excellent

Not enough coffee milk or drinks in the room

The food, service and location were great.

No Wi-Fi in then room

Staff was extremely friendly, service was good. Facilities need some upgrading. For the price you would expect at least tissues and a face cloth in the room. Room was not dusted before we arrived and had a few spider webs

Most of the staff were so lovely, helpful and attentive! The outdoor shower is amazing and has the most consistent water temperature and pressure. Steak and vegetables were always delicious. Waking up to the sound of the lions roaring first thing in the morning. Laying in the sun by the pool with my book was a joy.

Although our booking was for 2 adults and 1 child, the room wasn't set up for that on our arrival - this was only done while we were having dinner. There weren't enough towels for the 3 of us on the first night. The bath tap leaked from the handle after being run. The inside shower was like a brain teaser, after the 2nd night I got it : 20sec perfect temperature, 20 sec scolding, 20sec freezing cold, and repeat - the water did not stay 1 temperature for longer than 30sec at a time. It was my husbands birthday I asked if they could make a chocolate cupcake for dessert for him, they said no problem, when the dinner came there was no cupcake and the duty manager said nothing about it, as if the conversation was never had. Definitely not a child friendly lodge, meals were not aligned, meal times were not aligned and they weren't sure if my 6yr old could do the game drives (in a lodge with no free roaming predators). We got lunch at the restaurant which was burnt, dry and overpriced - when I provided feedback the staff removed these items from our final bill which was kind of them. Pork and lamb main dishes were dry and overcooked. The desserts tasted like instant puddings and the ice cream was frost bitten. The game drives were mostly uneventful with the rangers largely talking about trees as the only animals to be seen were Impala, Nyala, Zebra, Ostrich and the occasional Blue Wildebeest. There were x2 rather mature lions (x1 male and x1 female) but they were in a caged area which seemed smaller than the enclosure at the JHB Zoo - it was quite heart-breaking.