Hospitality, indoor game options and food

Pricing can be moderated a bit

Location

All good

Loved the location and the property was so clean. Humble staff Great food

The place was calm and serene as we stayed during the weekdays. The staff were cordial and helpful.

Venue and room was really nice. So was kokomo

Breakfast buffet was horrible. Cold food, no variety, storage jars were dirty . Staff at kokomo stood there and forced a review and ruined my night.

Spacious rooms and unique buildings.

Location

Everything

Nothing

Our stay of 5 nights with our 7 year old at the beach view suite was superb! The suite has all the facilities one needs, including a tub, 2 TVs, study table area for logging into work, a huge living room and balcony and the view of the gardens and beach is gr8! Calming and peaceful. Tx to Delvin, Devaraj and their manager Peter for helping us have clean and supported rooms with our kid for a stress-free vacation. Breakfast - Lavish buffet with good options for healthy and veg food too. Again the melting pot restaurant is calm and peaceful. Staff like Kiran do a fab job of taking ownership and catering to our every little need. The managers and other staff like Vicky, Dharani and srilakshmi are courteous and helpful. We loved our meals here. Club privileges at the lounge between 5-7 pm were also good. The spa is beautiful and we had a lovely experience with Nisha, Vily and Asbin. Swimming pool is naturally warm due to the heavy dose of Mahabalipuram sun and is a beautiful place with temple trees all around! Concierges with Govind, Amit Rai, and the team do a gr8 job! Suresh at welcome is amazing in terms of his energy and very welcoming in his attire, behaviour and communication. Head of reception Souvik and his team are great and speedy in their attendance to guests. They also are super accommodating when it came to our kids requirements and as much as possible will go out of their way to make the stay a fantastic memory for all customers. thanks you all and keep up the great work. we want to meet you all soon. OVERALL EVERY ONE OF THE STAFF ARE COURTEOUS, KID-FRIENDLY, HARDWORKING AND HELPFUL. THIS WAS REALLY GOOD TO SEE AND EXPERIENCE.

Definitely, cleanliness of the hotel and the lotus ponds can be improved. Since it is a large property with massive open spaces, almost like a heritage castle, it might be difficult to keep all corners clean but the property should get more staff and aim for better cleanliness. It took us a day to adjust to the place and we could afford that as we had a 5 night long stay. Suggestion: Hotel could add 1 day sightseeing at nominal charges to the shore temples, lighthouse and crocodile park. this would be great for moms with kids and seniors.