Travelers Rio Verde Living Suites

They have a great setup and a prime location close to the airport. The restaurant on site is legitimately one of the best hotel restaurants I’ve experienced, with a wide variety of options and really good Colombian food, at reasonable prices. They have an area on the top floor of the hotel that you can walk around or have a drink with 360 views of all the rolling hills and beautiful landscape. They also have a sauna and Turkish bath. They provided shuttle service to and from the airport at low cost. All of the staff were friendly and helpful.

The rooms are not the best. Though spacious, they’re outdated and there were multiple things that fell short of the standard for a normal hotel. One of the bath towels they gave us looked like it was 10+ years old, I’ve never had a hotel towel that had clearly seen that much use. The WiFi struggled at times. The toilet didn’t flush well. The room was really musty. They’d tried to mask some of it by employing an air freshener but that just left a weird combination of smells. The kitchen had hairs on the floor. For a USA comp, I’d say the rooms themselves are like a more spacious Motel6 or lowest-level budget chain, while the rest of the hotel is much higher quality.

The staff were wonderful, especially Verónica at the front desk. I was able to check in early and was given a fantastic apartment. It was very comfortable, bright, and exceptionally clean.

The room was quite bright early in the morning, even with the curtains closed.

The cost-value relationship is good in comparison to nearby options.

The shuttle service from/to the airport is not included if you booked the room through Booking.com, and while the price they charge for the service is not ridiculous expensive, it is nonetheless 2 to 3 times higher than the price charged by the white taxis from the airport.

Location and that’s being Genours considering ALL the issues with this place.

I would never recommend or stay at this place again. 1st they don’t have air conditioned rooms or any A/C units in the establishment. So, my husband and I can live with that but the unacceptable issue was when the shower immediately flooded the entire room, not just bathroom, the bedroom and kitchen resulting in us being late for a wedding. The response from the front desk was “ don’t take a shower.” They advised it was the weekend and maintenance was unavailable. The lack of hospitality is just not acceptable. Sheet were stained and dirty. No effort to resolve the issue the following morning happened. We left having to clean up in the airport bathrooms. If I coild give this hotel negative rating I would. Please stay somewhere else and save yourself the headache.