This is more like camping than a resort or a hotel.

Didn’t appreciate the cold and unwelcoming attitude of the host starting with our first day where no one was at the resort to welcome or check us in. We didn’t see the host till our third day. By then we’d also been rented a broken motorcycle, faulty ac, dirty room and mattress with termites, cold shower, closed restaurant and despite all these issues it was appalling how unapologetic everyone was. Not sure if our treatment during this stay was an anomaly because we were the only guests here for a few days and they’re still reeling from the losses of covid - but before staying here please read through the reviews and decide for yourself. Views are nice but not worth it for me, it’s much cheaper (by half their price) and more convenient to stay in Phong Nha town.

The place was a little bit out of town so it was a little bit cutoff. However if you are looking for a chill in between cave tours its a great place. We probably didn't get the full experience as my husband wasn't well and the weather was cool, the views (and buffalo's) were amazing to watch the world go by whilst recuperating. I guess in the summer months laying on the lovely veranda would be amazing. The staff were very attentive and tried to make bland food for my husband to ensure his stomach got better!

I think it is common of the area, the food was a bit greasy for us

quite place in the country side facing a lake , big room with large balcony

the shower water is so slow we couldn’t have a shampoo, glasses window of the terrasse couldn’t close with key, either the safe box expansive price for fruits juice serving in a small tea cup

The untouched nature here is amazing. Its incredibly peaceful to sit on your balcony and watch the buffalos grazing or the cranes returning "home" after a long day. The room is very spacious and tastefully decorated. The bed is comfortable. The 15 minute walk from Phong Nha town did concern us initially but I'm so glad we decided to stay here in the end. Nguyen Shack is by far the best place to stay in Phong Nha.

If I were to be nit-picky, the toilet bowl is a bit too low, so if you're tall it wouldn't be very comfortable. The menu at the restaurant is very limited, so you would probably be better off dining out.

The view on the lake And the team was very nice and helpful

The bathroom with wc and shower in the same place. The shower was not hot enough

stunning view over the water, birds and frogs and eco liffe around the place , so rustic

need more cleaning service, slippers

Can't fault Cuong and the team in the kitchen - really helpful. Location by the lake is beautiful.

Some oddities in the room - shower does not drain into drain hole, water goes all over toilet and floor is in an inch of water. Rooms a little dusty. Could do with more blankets. Too cold for pool, but also very dirty (maybe for winter). In hindsight, and on reflection of all our Vietnam stays, I think this was quite overpriced, plus 100K car to town and 600K to Dong Hoi feels a little high (500K is normal) - so a little bit of gouging going on.

it was beautifully located at a lake with a view on the mountains. Loved staying here. staff was very friendly and helpful. lodge was exceptionally beautiful and clean. so much thanks for letting me stay here!

the shower could be a bit warmer. I think this Feroli system (electric shower) just doesn’t do the trick. I guess that in summertime when it’s really hot, the shower would be great. when I stayed here it was around 17 degrees Celsius and rain.

The location is amazing! Do note that this accommodation is not in the village centre, however just outside in the middle of nature overlooking a beautiful lake. The staff is lovely and super helpful. And the huts (3 beds, lake view) are really spacey and have a marvelous view overlooking the lake. The beds are really comfy too.

You can tell the accommodation is trying to get back on their feet after the scarce COVID years. The pool was out of use and the huts could use some reconstruction. The fridge f. e. didn’t work and the shower curtain contained holes.

Out of the way, nice view on the lake, friendly staff, very quiet and secluded. Staff was very attentive and always present.

Facility had a lot of construction, the cement rooms took away from the authentic feel of the place (reception and dining area).

Beautiful bungalows with great views. Super nice host, taking care of all our needs. Very good food!. As a bonus, there is a very friendly chicken.

The staff is very friendly. The location is very good. Room is large with big windows, clean, strong wifi. High recommend.

We always choose affordable hotels during our trip and Nguyen Shack is the best one. It is located in a very nice and quiet location. They are offering a big discount because covid affection. Our room was next to the lake and the other side was hilly. They were badly affected by covid and had to rebuild a brand new hotel. The swimming pool is currently inactive due to the cold weather and very few people using it. Staff are always happy and eager to help. We rented motorbikes and toured the caves.

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Great balcony with beautiful views.

Limited food menu right now due to low number of guests.

The lovely spacious rooms in the mountain settings were lovely. everything was very convenient with the host organising everything for us. Such an easy and pleasant stay, with great food and great staff.

The pool was a little grubby, and the showers were cold.

Very good staff, they are so amazing and caring.

We loved everything about the property

The staff were very friendly and accommodating to our needs. Really appreciate the help and services rendered

Location wise it is not easy to get from the resort to the nearby restaurants without a bike or taxi, but the staff are very helpful in helping you to get a taxi whenever needed.

they are very friendly and kind. it makes me feel very happy. and the nice air with location, can see the animals and rent a bike to drive the near restaurant street.

just not good timing for the meal for dinner. i requested bbq gril before check in but didn't prepared enough and next, too. hence, i borrow the bike and go out for dinner. hope that check the message of booking.com in advance and reply it.

This was my second time staying at Nguyen Shack. Like most places in Vietnam post covid they appear to be in the middle of renovating. I expect that we were some of their first guests since travel has reopened. Don’t let this deter you. The rooms are rustic, as they advise. It is a rural stay, so a bicycle or scooter is necessary if you want to explore and not just relax in your villa. They can organise this for you, as well as car transfers if you require. All at a very reasonable price. We enjoyed a simple breakfast and dinner which was very enjoyable and convenient for plans in Phong Nha. It is quieter than when I was here in 2019, though it just means that it is less crowded and tourism to the area is needed more than ever. The service was exceptional, just as it was last time. Some minor maintenance to the room and gardens will return it to the same glory I remember from 2019. It was the most peaceful stay from our trip so far, also I slept like a baby. Worth a stay, keep expectations in line with the very reasonable cost and you won’t be disappointed.

Gorgeous hotel! Very big property and garden overlooking a lake! Love the privacy, big patio, natural setting and the design of the rooms. We were dropped of unexpectedly at 3am from our night bus, and they answered the phone and picked us up! We are incredibly thankful for this amazing service! Specially as it was not communicated beforehand. The girl managing the hotel is super sweet and friendly, she could speak English perfectly!

It was incredibly hot, sadly the AC units are not good, we couldnt get the room to a normal temperature. The room is full of small cracks + its not a good AC unit. The hotel knows about this problem but they concentrate on building new rooms instead of fixing the AC issue.

There are small kitchen, It is really good food and cost. No worry about that you are living far from centre, You can find everything inside hotel. Grateful staff, We couldn't do anything, It was full of rain all days for 2day but it was really lovely day for staying here. You could book family room cause there are more beautiful view!

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The breakfast and dinner were very nice! The breakfast was different every day and our dinner was very good although we didn't prepare ordered it! The family bangalow was very comfortable, with two floors, a balcony with a great view to the lake and very nice decoration! The location is amazing, in the greenest part of phong nha. It definitely worth staying there dispite the small distance that is located away from the center. We had rented motorbikes so this was not an issue.

I really cannot think about something.

Staff is very nice and kind.