Hotel Lanzarote Village

Cooked breakfast not great very greasy undercooked rashers sausages horrible scrambled eggs watery some mornings. Some mornings the staff were very slow to replace the cold meat and cheeses. The staff were trying to get food finished before 10.30 even though breakfast was advertised UNTIL 10.30

I found some staff unfriendly and unhelpful at breakfast especially on our first morning there

Location was great, food was really good both for breakfast and the evening. The sea view was lovely. Games room was good but most machines had a charge.

There was an infestation of small ants in the room which wasn’t nice. I was given no water and I had a late flight so it would have been appreciated to have had at least one bottle. I wasn’t given a towel card so then when I wanted a pool towel the next day I had to go back to reception for one.

Great helpful staff, nothing a problem. Cleaning ladies polite and very efficient, close to beach and walkway, and bonus we got upgraded to full sea view.

Had to leave and come home.

Cleanliness and comfort.

Building works, inflexibility to support. We both contracted influenza type A. Within 2 hours of being in hotel room, tickle cough. Lots of people coughing. Very ill. Hospital visit, meds, resting. At £350 a night 4 star when asked for room service for soup to room declined, told to go to restaurant with mask. Terrible. Also constant banging was told builders need to do their work. ... not what you need when vulnerability on holiday, stuck in hotel room. If availability elsewhere would've checked out. Not used AI and no offer to refund or support. Had to request water several times. Reception good customer service but decisions are with management and poor decisions made. Stayed on island many times, many years. My advice is book elsewhere especially if you are a family. I felt like we were in their hotel, we were not guests, just stayers who needed to conform. As if they were doing us a favour allowing us to stay in their hotel... felt awful. Not that we had paid a significant sum as deserved to be treat and receive a service we paid for. Food repetitive. Looked well presented but same ingredients just used different. Back and pool bar food better than we have had at other hotels. House wine awful. Lounge bar we looked in and walked out. Cramped, stuffy. The staff try hard in difficult circumstances. There were leaks, towels repairs ongoing but think that's down to the poor unexpected weather. Just couldn't wait to get home and out of there.