Service was good

Everything was perfect, lovely Sheraton

Nothing, everything is perfect

Despite the hotel being full, I didn't feel it at all. All services were exceptional and the staff was polite and respectful. Happy with my choice.

I was told that they had 99% occupancy so I'd waited too long to check in; I booked 2 rooms. The first I waited for about an hour ( after 8 hours drive, it wasn't easy). The 2nd room it took about 5 hours to be ready.

Simply, creme de la creme.

the staff prioritized European travelers needs and wants over the Egyptian guests

Sandy Beach, has no rocks in the sea or the beach which is a big plus. The staff was very friendly, we enjoyed the hospitality. The food was very tasty, and there was a wide variety of dishes daily.

Nothing, everything was perfect

The beach, food and above all the staff. Mr. Abdel Salam in the restaurant and Mr.Taha in the bar were very friendly and always keen to ensure that our experience was great at the hotel.

the STAFF , restaurant and food choices , location. special thanks to Mr. Rafik Ali ( vice chef) , Wael & Elsayed and Estefanos@ restaurant, Mohamed @beach and AbdelKader @water sports

Nothing. all went great

every thing

no thing

Service and food have enhanced,Location is wonderful,Sandy beach and coral reefs

Although the reef is still one of the amazing spot among redsea yet many coral reefs have died

fabulous hotel and location

nothing

the food was horrible

beautiful architecture, lots of good food, good location next to dive center

crowds at meal time, bathrooms are very tired with moldy door and old fashioned shower curtains

refreshing

nothing

The staff really make this resort what it is - everyone is so friendly, very kind Egyptian hospitality from everyone in the restaurant, the lifeguards and all beach/pool staff. Estafanos at dinner used to take time showing us all the different and delicious desserts and Deia always so helpful with the amazing juices. There were too many kind faces to remember all the names! :) The food is delicious and plentiful - we have definitely come home a few pounds heavier! The hotel itself is very nice and well maintained - rooms are spacious and comfortable. The shower curtain is a bit of an old feature to have in a hotel but we didn't mind at all! The room was always kept nice and tidy by the housekeeping gentleman. Pool is great and the large and kids one is heated. It is on a great location on the beach and has an expansive area of beach to walk around or seek more privacy if you wish. Great for kids as it is shallow for a long time before becoming deep - they loved playing with hermit crabs and spotting fish and even a sea snake! Lots of good snorkeling spots at your fingertips so see some beautiful sights! The Soma Splash water park was a big surprise, it is larger than we expected and is fun for both adults and kids! Lots of slides! Would happily recommend this place!

Animation wasn't great except for the mini disco, daytime activities on the timetable weren't what was actually taking place eg treasure hunt etc however the hotel were aware and readily took feedback of guests on board and said they were introducing a new animation team with more activities this week.

amazing location, friendly staff, great food, great beach setting, super quiet, comfortable rooms.

Many places at the resort are in desperate need of attention, specially the gym. Also, the alcoholic drinks selection in general is really quite poor. The included wine is really bad, as well as the liqueur used for the cocktails.