BED BUGS BED BUGS BED BUGS!!! The hotel room I stayed in had bed bugs. Once I noticed them I moved the matress to see if I could find any more bed bugs. I then noticed that there was a huge stain on the matress that looked very disgusting. When I confronted the receptionist they moved me to a different room. While I didn't notice any bed bugs there was again a nasty stain on the matress. I tried contacting the hotel about these matters but they did not even send a response after roughly 2 weeks now. I highly advise against staying in this hotel, save yourself from the ptsd that bed bugs come with.

Location

Expensive for the room type

The staff from the hotel were really nice with me and attended all my requests and doubts immediately.

The room size, it was quite small apart from the bed.

breakfast and food was great. Location is very convenient. The last lady on reception helped us with our bags when we checked out, store our bags for few ours before we left the city, no extra charges, thanks!

Tv did not work at all, they did not clean the room 2 of 3 days we stayed and did not give us new towels

The room was fine, clean and tidy. The breakfast was great and they were kind to accommodate for my allergies which I highly appreciated. The offer or afternoon snacks was really great!

There was a lot of noise at night with a group of teen and then a group of girls who were getting ready to go out partying. They disturbed us at night.

Very good location. Coffee and cookies round the clock and a possibility to bake waffles in afternoons was very nice surprise. It was not very warm outside but a room was cozy and a bed - comfortable.

My girlfriend very much liked the waffles and tea in the afternoon.

very friendly staff, comfy lobby and access to coffee and cookies 24/7!!

no fridge in the room

The kitchen area dedicated to guests and helpfulness of the staff were remarkable. The breakfast was very good and with enough variety. The guy at the reception was amazing and helped in solving issue with our room.

Nothing

Staff are positive, It was located near the center, it was good.

The heating system in the room was not working, the reception gave us a heater. But he also suffocated us in the room from the heat. Tea and coffee cups were often dirty inside. The variety for breakfast was also small and did not change daily. But the reception staff were positive. The 2 single beds were pushed together and separated from each other, which was disturbing when sleeping

Staff was friendly. The atmosphere in the hotel was very relaxed. I really like the breakfast and possibilty to drink coffee & tea 24h. There were also waffles and cookies. Nice place to rest

Some places need better cleaning escpecialy lift and kitchen cupboards.

Nice hotel in Göteborg that is located near the city centre. We have the possibility to make your own waffle and have open access to water and juice, wich is very pleasant !

Very good location in the city. Close to city center.

Good location, comfortable bed and very good breakfast:)

Central, view on the harbor, clean, nice breakfast with a lot of veggie options, nice place to be

the lamps in the room where broken and the beds didn’t hold together so there always slipped apart

It was great and the service was awesome. We arrived early and got to check in earlier because the room was ready so we didn’t have to wait. The breakfast was also great. It was clean

The breakfast was good, free tea, coffee, juice and biscuits available all day with the added facility to make waffles in the evening. The staff were generally pleasant.

It's a small city hotel but the photos make it look better than what it actually is. From the outside it looked like a hostel I'm a solo traveller so had booked a single room to stay for four nights. Booked in on a Saturday evening and had requested a quiet room which I was given. The room was small, nowhere to even hang a coat. No soap in the hand dispensers and I discovered the next morning that the shower head was broken. However when I reported this the receptionist was very helpful and immediately offered me an alternative room.  This room was slightly bigger with a tiny place to hang some clothes but the room smelt of sweat, basically it stank. Rather than complain I opened the window and by next day it was a bit fresher. There were toenails clippings on the desk beside the bed which I wiped into a tissue and binned 🤢. That night getting into bed I saw more toenails underneath the desk and beside the bed. The room was supposed to have been serviced. Although the basic housekeeping appeared to have been done, bed made and clean towels left, the toenails were still there the next evening - Sunday - and were still there when I checked out on Wednesday. (as seen in the photo)Thank goodness I always bring flip-flops with me. There was no headboard on the single bed instead there was a grubby greasy stain on the wall where previous guests had been. Overall the hotel appeared reasonably clean if basic downstairs,but upstairs it's shabby, the corridor walls are marked and you can see where the carpets haven't been vacuumed properly. The rooms are grubby and substandard. Cleanliness and hygiene standards definitely need to be improved.  I will never be returning to this hotel and would definitely not recommend it.