Fiesta Americana Hacienda Ixtapan de La Sal

Service is very Good

Everything was excellent

Staff was always friendly and helpful.

The facilities require renovations, the spa is closed permanently and no one said anything about it.

Very nice staff.

Too many kids screaming. Huge hotel.

When all the negative is said, Staffs service and attentiveness was superb, they really picked the good ones :). The garden view from the room was beautiful, the garden is a nice addition to the pool area, where there is nice and tranquil (especially since the company guest were not around). And the pool works very nice too (just not the the pirate ship)

So, it appears that this is a former Marriot hotel, that Fiesta acquired - which makes a lot of sense. The level of how the property was lacking maintenance was apparent and would properly cost a fortune to bring back to Marriott level - Doors that couldn't close properly (to keep sound of company parties during the week away) - Reception area and restaurant was superb refurbished, but taking a walk around the hotel - kids club was empty (i.e. no drawing stuff, painting stuff, creative stuff for kids - it consisted of a television running and a short motoric skills track (looked like something left from the 90's, the play area was extremely noisy - The pirate ship at the pool was imo directly dangerous, as it was super slippery, i myself was about to slip when assisting my kids. - The outdoor kids area, again looked like something from the old days, then there was 8 plastic houses, - come on get a slide and a swing? - The spa was non existing ie. closed, despite being advertised (it was under maintenance, and i think it will be for a loooong time) - The food portions/quality vs. price - makes no sense considering the level of food one can get in the city - Out of 3 nights there was company parties - ie. lots of noise at bedtime and in the night - loud in the other end of the hotel.