Food was good and affordable, the staff does put effort into doing the work

The place smells very bad, we couldn’t even enjoy eating from the restaurant as it smells so bad. Our room was dirty, there was dust everywhere

Firstly, the GPS location isnt at the correct area. Secondly, the blades isnt great value for your money. There is plenty of places which you can spend around the same amount of money and receive a WAY better experience. Thirdly, there wasn't a phone in our room (which is required when you are a 4 star establishment) Fourthly, the pillows were quite hard, and the bed was made by combining 2 smallers beds. Was definitely not neatly made as well. Fithly, the dining was appaling. They used casuals with no experience of waiting tables. Asked for a medium steak and received it well over done. 3 different tipes of cutlery, 3 different (very dirty) chairs. Sixthly, the maintenance of the garden is unkept. Branches hanging over the road were you need to drive. Seventhly, the receptionist didn't even acknowledge us when we came in. And finally, Eightly, the security guard at the gate was smoking while he opened the gate. This is highly unproffesional. I would not recommend staying over at this establishment. You will be dissapointed.

The staff at The Blades are lovely, especially the boys from the restaurant. Very friendly with heartfelt smiles. Willing to go the extra mile. We were spoiled. The food is very good, too. The rooms are spacious (except for the bathroom in Room Nr. 5 which is very small). Nice surroundings with lots of birds.

There were the same 20 songs on eternal loop in the restaurant... terrible. If I hear Jennifer Rush one more time I'll run away screaming.

I liked the rooms, the Luxury rooms were very big, clean and well organized. The location was very good, it provides that feeling that you are far away from home. The staff and the food was fantastic. It was the first time going to a vacation and have 0 issues. Special shoutout to Godfrey, he made the stay extra special.

I was literally happy with everything but I think they could add a few more lights to the rooms by the pool area as it can get a bit dark at night.

Loved the location, the dam and how private the rooms were. It is very peaceful and tranquil... just perfect for that quick break away from the city.

The Menu was limiting

Definately the breakfast. Perfect for a pregnant mama with a big appetite. My husband definately enjoyed the lamb and the service. The receptionists were awsome and very helpful.

The mushroom soup. It was incredibly salty. The restaurant staff responsible for setting up for putside dinning was reluctant to set up outside as they were yet to whipe the morning dew off the tables and chairs ( mind you breakfast is from 6am-10am). So I had to insist. It would be helpful to get an escort to rooms especially at night when visibility is poor because of the lack of lighting on the pathways.

Cleanliness

They need to buy new couches

Food, staff

The room..the couch was old worn. The tv is small with limited channels

Our room was very spacious with a cosy fire place during the height of winter. If you take a bath you experience the magic with the fireplace lit. Room service was excellent..all the food from the reastaurant was delicious..that goes for breakfast, lunch and dinner..very nice lamb shank! Compli.ents to kitchenstaff, the chef and waiters at the establishment..they truly are your biggest asset!

There is some maintenance related work in and around the main restaurant building..especially the decking did not feel safe to walk on. Broken down chairs, umbrellas and tables are on display everywhere. Our patio table at room #8 was totally unacceptably deteriorated and should be replaced. Also no shower gel or shampoo put out for a four star graded hotel room. There is a lot of plastic debris and pollution from the main dam into the eco system..this should be cleaned by the hotel and neighbouring local communities as it cant be left like that in full front view of river facing cottages..something must be done to clean up the dam area around the establishnent. General garden upkeep is necessary..the gardens are neglected. But it does not mean everthing is bad..it juat needs a good housekeeping and maintenance project to get all the broken items fixed and repaired

Actually the accommodation was good but it's winter now, it was cold and air-conditioning were not working

That their air-condition didn't work while it was cold

The dinner and breakfast included exceeded our expectations. Made the the value for money. Fireplace inside our room. View from the room. Room was spacious.

The duvet on bed may need a replacement to accommodate for the winter months.

Dinner at the restaurant was amazing

Smoke from outside seemed to come through the chimney and aircon. Had a slightly unpleasant smell but other than that it is a beautiful room.

Everything

You dont have Dstv,and microwave

The dinner was great view from the room was breathtaking the service was great

The odour from the toilet (septic tank) was not pleasant

Check-in was without any complications, the receptionist (Melissa) was VERY efficient and helpful. We had the opportunity to upgrade our room. Marc (waiter) was exceptionally good and assisted us with what ever we requested. The property needs some TLC (table cloths, furniture, bedding) but overall our stay was beautiful. The food was of high quality.

The fact that the pool bar was not operational (this over a weekend) and we could not make use of the 'daybeds" without prior booking was disappointing, as it is a beautiful space for relaxation and just enjoying the scenery. The deck area needs some attention ie. furniture (chairs very uncomfy and sun damaged, table clothes not sparkling white and properly dressed.

where it is situated.

all good

The breakfast and dinner was very good, and the staff gave excellent service. The room was very clean, however there were some stains on the linen. The Wi-Fi in the room also did not work, however when you were closer to reception the Wi-Fi was perfect. The romantic turn down and picnic was exceptional. The views were spectacular!!

The stains on the linen and the Wi-Fi did not work. The receptionist gave the password and it worked around the main building, but we were in room 7, and it kept saying "The IP address could not be connected"

The property was okay. It didn’t meet my expectation as advertised.

NA

The quietness of the place

The flies, they should get something to get rid of them

The Blades is a four star hotel with 5 star service from the exceptional staff. We had an enjoyable night away as a family.

The road outside needs to be maintained.

Conveniently located near the motorway and arterial roads.

.The balcony cane furniture chairs have seen better days and were unusable as the armrests were worn out and spikey.