Beautiful property, very well trained and friendly staff.

The night club on the next plot was very annoying. Why cant alcohol be ordered after 22h00? Room service should be able to provide beer and wine at the very least!

The place was clean, the food was great, especially breakfast and the staff were friendly and available for any assistance.

The mosquitoes

The changes to the menu, I'm not sure I like. Missed the variety that was there before. Those who recognized me from previous times were pleasant and happy to see us again.

I stayed at the hotel twice this time. First I was part of the American group. As my previous experience I was totally ignored and when I spoke up I was told they are busy yet others came in after me and was helped. I asked for a menu for my wife and I and was given only one. I did express my disappointment and it seemed not to bother the staff member. Upon leaving I always tip (gratuity) the staff but made a point not to tip that staff member as only then she was eager to assist. My second time was before leaving Zambia and wanted to order room service as my wife was not well only to be told that it is not offered. I had to go down get the food and when I asked how I'm supposed to carry everything another staff member hearing me complaint arranged that I get assistance. Just because my skin color is not white doesn't mean I should be treated differently. My money is the same and Im not sure I would be back as you are part of an international group yet these issues of colonialism seems deeply entrenched.

Nice hotel. The breakfast was good

Mosquitos

Diverse breakfast Room is a bit old school but comfortable Serene surrounding with the lovely zebras occasionally popping in

Nothing much. All was okay.

Clean,good food

Nothing

English breakfast,and dinner

none

This hotel is wonderful. Its pools and ambiance were so good. The bar was a relaxing place to have an odd beer or six!!!! The Dining area was a pleasure and the staff there was so friendly. All the staff were friendly as well, the reception people, the cleaning staff as well as the maintenance folk. They all had a smile for you and a few nice words. Our room was very nice and well looked after, and the laundry service was excellent I don’t want to stay there again, I want to live there!!! The very best hotel we have ever stayed at

What didn't we like? I could not say, it was all so good