accomadation and beach is good

Breakfast was ok, service not great and you have to ask 3 or 4 times to get something, one day they will have something the next day they have run out, make your own

I travelled alone to this hotel over Christmas, and I cannot thank the staff enough for being so nice to me and actually taking the time to get to know me. I can confidently say that they are the kindest and funniest people I have ever met in my life. Their warm welcome made my stay unforgettable, and I will definitely come back because of it.

The water dispenser was the only flaw in an otherwise perfect experience!

The rooms are unbeatable as are views of the ocean and access to the beach

Service is about 1 star. Nobody is attempting to remove any barriers to make your stay more pleasant. Every question feels like the first time anyone has ever asked it. The front desk staff can be unresponsive and clearly hates their jobs. Most interactions with the front desk (the woman) were unpleasant and painful. They use what'sapp but prepared to get answers like "not sure." Getting to room involves hiking. No food is available during key times of the day and no real option to get any nearby. This is one of the biggest problems. They also run out of a lot of food items. There are no real snacks available. Asked for french fries to room service, I got day old fries for $16 USD! For a large property on the beach, the pool is disappointing. It's small and faces bushes. The towels are never available. You shouldn't have to beg for towels at a resort on the beach. No spa. Massages offered in room but don't make the mistake of asking a question about the services, you won't get a real answer. The hotel allowed cruise passengers to dominate the hotel for an entire day. That's the last thing you want at a luxury resort is random guests getting trashed and disrupting the peace of the resort. There was entertainment one night out of 5. "Resort" Restaurants are empty, crickets most evenings. The sad thing is that the restaurant is more than 50% of the usable space at the resort. Big fail. If they lowered their restaurant prices, they'd get more traffic and it'd be an actually enjoyable place in the evening. The dinner food is actually really good but very limited menu that doesn't change each night besides paella and pizza nights. When it rains here (which it might, it's the Caribbean), there is no refuge. You will be stuck in your room the whole time. With no food mid-day.

We had a suite and the view of the ocean and beach was beautiful

Having to Walk back and forth on the steep driveway in order to get to the beach, pool, service desk, etc. They should provide golf carts. Communication with the front desk was a struggle via WhatsApp. No ICE in the room, there was flies, so make sure not to leave the slide doors open. If you want local food you have to get a Taxi to take you which cost $60-$80 1 way, or order from app called AllsMart similar to GrubHub, so I'd recommend to get a rental car. Overall everyone was nice.

The view from the breakfast area was lovely, the staff were very friendly and attentive.

The food was fair at best, juices were watered down, espresso drinks were not properly prepared, eggs were not cooked properly, menu was somewhat limited.

Our view over our pool was all ocean. The sunsets were incredible. Our pool was dramatic to look at and perfect for exercising. The kitchen was spotless and gorgeous. The sitting area right out of Architectural Digest. Our king size bed was extremely comfortable . The lovely beachside restaurant was perfect. Quite naturally, it was very hard to leave when our week was over.

The interior stairs were rather steep and long for senior legs, but well worth the spectacular and very private setting.

Every single thing about my stay was perfect!! The staff was amazing. The beach was gorgeous. We will definitely be back!

everything!

nothing