Falkensteiner Hotel Cristallo l 4 Star Superior

Posizione e servizi ottimi. Spa sufficiente niente di eclatante ma fa il suo in maniera onesta. Servizi esterni alla struttura ok.

Camerieri e servizio da rivedere profondamente. Donne servite dopo, incroci di piatti davanti agli occhi ma soprattutto tempistiche sbagliate. Il termosifone nel bagno della nostra camera non funzionava nonostante fosse elettrico

Everything was perfect and the location is amazing! Very helpful staff, rich menu, comfortable rooms with great views, ample amenities in the hotel and fabulous walking-hiking areas around!

3 tips to consider in order to make it even better: stiffer matrasses, coffeemachine in the room and cold water-tanks around. :)

Everything. Location is astonishing, amenities superb. The staff is ultra friendly and make real effort with children

- the location of the Hotel is very good, close to a lot of „action“ points and very close to the mountain trail - the suite was big and clean - a lot of sports grounds around - breakfast is ok (wide range of diff. kinds of food) - around the hotel very nice restaurants etc

- the staff was mixed, some of the not motivated and very hard for understanding (some staff didn‘t speak german well and their english was also not so good) - behavior was not so well and i guess the management know it, bcs there is a special sentence, that follows u during the holiday, that means „please accept the tip, that we are booking on your account (€ 10 per day) to have / keep the motivation of staff; such sentence can not be the truth in. a hotel that is having „welcome at home“ as slogan - pool is small - a lot of technique was broken during our 4 days stay /1 ice machine, 1 coffee machine, the billard equipement etc etc - for us it is not a 4 star hotel according to austrian standards - the preperation of food (during breakfast) was not a 4 star standard; sometimes u had the feeling that a wild cowboy has been prepering the cheese etc - a lot of mails / messages arriving after the booking with a lot of nice wordings aso, but the half of it is relatively kept; also the online check in service and u‘re getting a QR code; even that u have to provide some data at the reception - very negative is, that u can not delete the tipp of € 10 per day, if u do the online checkout - either u pay and check out online, or u have to pay at the reception - not a serious way - tipp; even there is the rule of the € 10 per day, u have to sign at the bar aso for some kind of drinks and there is also the option for giving a tip on the singing bill - so no clear way of the management to provide the tips to the staff and totally unclear for the guest