AlpenParks THE SECRET Sölden

Location is great. Close to cable car. Beautiful area

We have been many times to the secret, this was first time after new ownership. The secret is still a nice hotel but clearly lost the special touch it used to have. Lots of little touches are gone. It is not special anymore, just a typical 4 star with worse breakfast than before (it was simply great), no towels or nice tea in the sauna and with cold pool so you can't spend there more than a few minutes. A clear downgrade from what it used to be. Checkout also is at 10, so makes Sunday morning too rushed for an Alpine Hotel. We also hada fire alarm at 3am and no apologies at all. Terrible night sleep when you are looking for relax. In summary, it was one of our top hotels in the Alps. Now it is just a pretty normal hotel, not worth the money .

Great location, great staff, very good breakfast selection.

The housekeeping staff appeared to lack commitment to their responsibilities. The apartment was in a rather worn condition.

Comfortable, friendly staff, dog friendly, spacious equipped rooms, near gondola

Bathtube in room

Location is nice, hotel is modern and "fresh"

Service in general is definetly even close up to the mark - Staff on the breakfast chit-chat to each other, not paying attention to the guests. When you approach them to order something, they will tell you that they accept orders only at a table, please go back to table they will come. - Cleaning staff just rushed in the room when i was in the shower after skiing, I asked to come later and the response was "I cannot promise". Really? After couple of reminders on the reception the cleaning still did not happen that day. - Sauna and swimming pool closes very early - at 8 pm. So every day i had to select whether i take sauna after skiing and do late dinner or skip sauna. This is not i would expect from the such hotel.