Hotel Es Mercadal

Un très bon accueil d Esteban Merci Une belle situation dans le centre d es mercadal...

Je déplore le petit déjeuner... Viennoiseries industrielles dommage car dans la ville de nombreuses bonnes adresses Clim vieillotte dans chambre.. Impossible de la régler

Everything was great. Lovely large room, very clean. Comfy bed and good shower. The host was really friendly and helpful.

There wasnt anything we didnt like, would definately stay again

Nos ha encantado todo!!!!

The hotel's location is its main strength. It is very central, making it easy to explore different parts of the island. The beach towel service is very useful

In my opinion, the hotel does not fully meet the standard expected of a 4-star property. During our stay, we experienced a problem with the emergency light in our room. On the first night it kept switching on and off, so the owner moved us to another room. After two nights we returned to the original room, where the light had been repaired, but it then emitted a very bright green light throughout the night. The issue was reported again and was fixed the following day. Unfortunately, this resulted in two nights of poor sleep, although the owner did offer a discount. The hotel would also benefit from some general maintenance. We noticed mould in the shower grout, limescale on the shower glass and a shower head with several blocked nozzles. As the hotel faces the main street, noise can also be an issue. During our stay there was a local festival, with loud music until around 4 a.m. While this was outside the hotel's control, it is worth mentioning for future guests. Breakfast was quite basic and offered limited choice. At check-out, the owner asked us to leave a review. When I told him that, unfortunately, it would not be a positive one because of our experience, he reacted in an unprofessional way. He quickly ended the conversation without wanting to listen to the feedback I wanted to share. I have also attached photos of the two glasses we found in the room on our first night. They were visibly dirty, although they were wrapped as if they were clean. Overall, the excellent location is a clear advantage, but the maintenance, room issues and breakfast made the experience fall short of what we expected from a 4-star hotel.