Very friendly staff, taking care of each and every customer. Excellent location, good restaurant, large rooms. In general, a very welcoming and enjoyable hotel I can strongly recommend.

Actually nothing that was really negative. The experience was great. It would be very nice if hiking tours / guides could be booked directly at the reception.

the first impression driving into the property and the setting with the mountains. then it all changes

1) totally non challante greeting by the receptionist. 2) thé bar didn’t stock our favorite drink - Aperol Spritz 3) we had to queue to get into the dining room at 21.00 and then again a totally unfriendly staff. drinks were eventually served at the end of the dinner. no obvious location for plates. we had to hunt for them the rooms were dark and absolutely too much noise coming from the corridor

Beautiful hotel with a good view of the mountain. No air-conditioning but ok.

Food is overpriced. And the staff is not transparent with me about those prices. I was told the dinner is included in the hotel price, but when I checked out, I got the extra bills asking me to pay for breakfast for 15 euro and dinner for 30 euro.... The quality of both breakfast and dinner are bad, they are just a buffet. I will attach the screenshots here as well. I feel very regretful to use their buffet service knowing they were free and included in my hotel price, but actually not. Also, the bed is too small and too hard to sleep. The middle of the bed actually sinks down which makes things harder to sleep.

Cilaos is just beautiful, even if we were living in a shack. But Le Cilaos is really nice, with a nice heated pool and a dazzling view of the highest mountain on the island. From the pool and the restaurant. It's a bit tired now, it couldn't have four stars in Paris, but it's OK here. Excellent food over the weekend with a wide choice of buffet for dinner and breakfast. We'd love to come back again sometime...

On Sundays and weekdays, due to the small number of guests, there was a very limited choice for breakfast and dinner - both were served, but quite acceptable. We also had to hunt a huge spider - Heteropoda venatoria - in the room at night - not a very nice experience.

The restaurant and the restaurant staff were amazing. My travelling partner has food allergies and they went above and beyond to cook dishes that he was able to safely eat( even if they were not on the menu) . They were extremely nice and the food on the menu was delicious. The pool in the reception area( even if we had to pay for playing) was great. The free parking. The location was very close to everything and the views were amazing.

The humidity in the rooms. The temperature in the shower was not constant, so it went from hot to cold constantly. The coffee served at breakfast( the breakfast and the dinner were mandatory in the booking of the stay) was just horrible. We complained to the staff at the reception and we were told that we could have a better coffee at the bar (for which we had to pay extra, of course). The rest of the breakfast was ok.

The kindness and flexibility of staff (especially with regards to the needs of our little daughter) made us feel very welcome. The dinner was very good, everything you could expect from a good quality gastronomical restaurant. We would definitely come back!

Amazing and very welcoming staff:-)!!!. Heated swimming pool very much appreciated as it gets cold late during the day. Nice and comfortable room.

Pillows deserve to be changed

Good location Good breakfast

Pool not open Shower in bad and not comfortable

Lovely views and very helpful staff

Rooms need a bit of updating otherwise was a lovely stay